Access Management System (AMS) - Visitor Management shows: Access Denied

Possible causes and solution(s)

• Issue

When logging to Access Management System (AMS), Visitor Management receive an error “Access Denied”.

• Cause

One possible cause is the user missing a “User profile”, or the User Profile doesn’t have execute rights for Visitor Management.

• Solution

One possible solution would be the following:

• Verify the user has a User Profile assigned.

In AMS go to Configuration -> Operators and Workstations –> User rights

Go to User Profiles, make sure to assign a profile if there is none.

• Verify the Profile has execute rights for Visitor Management.

Go to User Profiles, make sure the user profile assigned has provisioned the execution rights for Visitor Management. This rights may vary according to the user.

Note: The user and password to log in to Visitor Management are set under the “User account” tab.