Skip to main content

How to troubleshoot an Invalid Card Format message in Access Software

Access Software event/transaction screen shows invalid card format when a card is presented at the reader.  The card format is correct for the 26bit card being used.  The RS-485 wiring is correct and the correct wire is used.

Verify that the reader D1 and D0 are not reversed.  This is a common error in the installation phase of the hardware.


JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.