Assurance Report (Remote Portal): Upload a valid system info file or enter a valid System fingerprint

Possible causes and solution(s)

Symptoms

When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs:

“Upload a valid system info file

or

Enter a valid System fingerprint”

Solution

Please note that when creating the Software Assurance report, you need to upload the system info file or the system fingerprint, not both at the same time.

Therefore, choose only one method for generating the Assurance Report, either fingerprint or System Info file.

You can follow this article for step-by-step guide:

·       How to check the Software Maintenance Agreement (SMA) status of BVMS version≥11.x via Remote Portal?