BVMS Operator Client Crash - Ticket Requirements

Note

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.

Related Products:

BVMS, Operator Client

This article describes the initial information needed to start troubleshooting Operator Client Crash.

General Information

SMA validity
- How to retrieve the HW ID of BVMS 10.x and check the Software Maintenance Agreement (SMA) status?
- How to check the Software Maintenance Agreement (SMA) status of BVMS version 11.x or higher via Remote Portal?
BVMS stand alone or appliance
Detailed problem description

Symptom specific Information

Problem Description

Note down the events that lead to crash
Classify the crash
- reproducible crashes that trigger Windows Error Reporting
- crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating

Logging Information

Dump file from the crash – refer to the following article
- How To create BVMS memory dump?
ConfigCollection from the machine where the crashing Operator Client is running.