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Can I change the camera name in Bosch Remote Portal?

Question

Can I change the camera name in Bosch Remote Portal?

Answer

To change the camera name in Remote Portal, you need to change the camera's Device name and then re-register the camera to Remote Portal.

  

To change the Device Name perform the following steps:

1. In Remote Portal, click the related camera card


2. Open the Device page

3. Navigate to Configuration > General > Identification

4. Change Camera name (Device name) > click Set

 

 



To re-register the camera perform the following steps:

1. In Bosch Configuration Manager, select Remote Portal icon and logon with your Remote Portal user and password

2. Select the camera to re-register

3. Navigate to Connectivity > Cloud services

The following message might appear:

4. Select Re-register to different account

5. Register the camera to Remote Portal with the same user and password once again.

Please be aware that if you have converted your Remote Portal account to Login with Single Sign-on, you will have to select Connect via Single Sign-On

6. In Remote Portal, refresh the website with <F5> key, the changed camera name is displayed.

  

Troubleshooting:

After renaming a camera, you might encounter one of the following error messages:

  • "Unexpected error. Try again later."

  • "Server connection failed."

If this occurs in Configuration Manager, follow these steps:

  1. Remove the affected camera from your Bosch Remote Portal account.

2. Re-add the camera using the instructions provided here: How to add Bosch IP cameras to Bosch Remote Portal?

Notes:

Please visit the article Troubleshooting Camera Connectivity & Bosch Remote Portal if the camera fails to re-register.

The option to re-register a camera to Remote Portal is available in Configuration Manager v.7.30 and later.


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