Does Central Technical Support assist with a DIVAR IP 7000 R2 that is EOS & OOW, after replacing the 3rd party SSDs - not purchased from Bosch?

Question

Does Central Technical Support assist with a DIVAR IP 7000 R2 that is EOS & OOW, after replacing the 3^rd party SSDs - not purchased from Bosch?

Answer

The DIVAR IP 7000 R2 reached End of Support status in December 2023. As a result, Central Technical Support can only provide best-effort assistance in such cases.

Please note that Bosch does not assume any liability for systems modified with untested third-party components, as outlined in the official Out of Warranty (OoW) support policy:

Bosch BT Tech Support for Out of Warranty DIVAR IP Systems

Bosch BT has no legal or contractual obligations to provide technical support for products being out of warranty. Any and all free of charge technical evaluations, advise and/or recommendations provided by Bosch BT concerning products which are past the warranty period (Out of Warranty Product) are solely based on good will and are subject to the following terms and limitations:

The customer remains fully responsible for its Out of Warranty Products and its decision to follow technical recommendations provided by Bosch BT as well as any consequences that may result therefrom. Bosch BT does not accept any liability whatsoever for a full and correct failure identification, for restoring full functionality or for any damages, data loss etc. incurred following technical support provided for Out of Warranty Products.

To obtain full technical support and services, please refer the Warranty and warranty extension in order to learn more about Warranty Extensions or Support and Maintenance offers, that may be available for your Out of Warranty Product.

For official documentation and recommended accessories or components (see pages 4–5), please refer to the product datasheet:

· DIVAR IP 7000 R2 Datasheet

· Product Page

Generally, hardware-related issues are expected to be resolved within the warranty period. Post-warranty hardware interventions are no longer supported per the OoW statement.

If you wish to proceed with reinstalling or reconfiguring the system, please create a bootable medium (DVD or USB) and consult the following technical guides:

We recommend proceeding with caution and using only officially tested components whenever possible.

Nice to know:

· What should you know about the warranty status of a DIVAR IP unit?

· Bosch Video support - DIVAR IP units process