How to collect VSG memory dump in case application crashes?

Important to know:

• Before VSG 8.0, there was 1 Connector (Proxy) instance/service and multiple Worker instances/services (1 - 7)
• Since VSG 8.0 there is now a Connector (Proxy) instance/service (1 - 7) per worker instance/service (1 - 7)

The normal process is to enable Complete memory dump, this will capture in the event there is an Unhandled Exception.

Step-by-step guide

Via BVMS CC: Would be needed to enable for each instance

Via CM: Would be needed to enable for each instance

If in the event that the crash is due to a "Memory Leak"

• this would cause also all other applications also to crash due to all the memory on the sever to be consumed by 1 application.
• So the normal way of collecting the dump files would not work as there is no more  memory available for the application to generate such a dump.
• In this case you should contact technical support for additional instructions how to create a dump file.