How to connect to your cameras with Bosch Video Security Client through Remote Portal?

Question

How to connect to your cameras with Bosch Video Security Client (VSC) through Remote Portal?

Answer

Remote Portal's Remote Connect service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App.
Video Security Client & Video Security App allows customers to display live video, to replay recorded video from SD card or VRM based recorders and to perform a forensic search from remote through the cloud.
To connect to Bosch IP cameras and DIVAR IP 5000/2000 through the cloud, the Customer needs to be added to the related Remote Connect service of every camera he wants to display.

However, please note that on 31^st of August 2025, Remote Portal services for DIVAR IP 2000 and DIVAR IP 5000 (incl. live, playback and forensic search via Remote Portal) in Bosch Video Security Client will end, as all these systems have reached their EOS state. This change does not affect users using the Video Security Client in a local network configuration.

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Video Security Client

1. Download Video Security Client for Windows from https://downloadstore.boschsecurity.com > Apps

2. Launch Video Security Client on Windows OS

3. Click Cloud Service link

4. Click Add Account

5. Select Account type Remote Portal and Log in with Remote Portal account

6. Enter your Remote Portal user and password > click Add account > Done > Your site will be now visible in VSC

Important

Please be aware that if you have converted your Remote Portal account to Login with Single Sign-on, the step 5 above will not work and "Wrong username or password" message will be displayed.

See here: How to convert the Remote Portal account to Single Sign-On ID (SSO: SingleKey ID)?

Therefore, at step 5, you have to select Log-in using Single Sign-On > click Sign-in > Continue

Add your e-mail configured for your Remote Portal account > click Next > add your Password > click Continue > click Done

7. Click the related hexagon to open the site and to have access to your cameras

8. Select a camera to display live video, playback or perform forensic search

Note: The Customer can see all devices where he is added to the related Remote Connect service.

Video Security App

1. Download Video Security App for iOS or Android from App Store / Google Play

2. Launch Video Security App on iOS or Android and tap Cloud service link

3. Tap Add Account

4. Select Account type Remote Portal

5. Enter your Remote Portal user and password > tap Add account

6. Then tap Done > Your site will be now visible in VS App

Important

Please be aware that if you have converted your Remote Portal account to Login with Single Sign-on, the steps from 4-5 above will not work and "Wrong username or password" message will be displayed.

See here: How to convert the Remote Portal account to Single Sign-On ID (SSO: SingleKey ID)?

Therefore, at step 4, you have to select Log-in using Single Sign-On > click Sign-in > Continue

Add your e-mail configured for your Remote Portal account > click Next > add your Password > click Continue > click Done

7. Tap the related hexagon to open the site and to have access to your cameras

8. Select a camera to display live video, playback or perform forensic search.

Note: The Customer can see all devices where he is added to the related Remote Connect service.

Notes:

For user role Administrator: All groups and devices are displayed as Sites in VSC
For user role Technician: All unrestricted groups and devices, and all restricted groups and sites where the Technician is added to, are displayed as Sites in VSC
For user role Customer: All devices are displayed where the Customer is added to Remote Connect Service.

Please follow below articles how to add a Customer to Remote Connect service and how to add Technicians to groups and devices in Remote Portal:

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