How to manually remove Genetec Plugin Suite from Windows?
Prerequisites:
1 - Camera should be recording Metadata in Genetec. That could be verified via Config Tool -> Archiver ->Video Unit for Metadata Recording -> Camera under that unit -> Recording Tab -> Expand additional settings and confirm Record Metadata.
2 - The Camera should have the correct IVA Pro Package for Attribute Search to function.
Step-by-step guide
First , go to Config Tool -> System -> Roles -> Plugins.
Remove any Bosch Plugin from this interface by simply deleting them.
Remove the Bosch Plugin Suite from Add / Remove programs of Windows.
Delete any Remaining Folders under C:\Program files\Bosch\Genetec\ and C:\Program files(x86)\Bosch\Genetec\
Delete any Bosch Plugin Files under C:\Program Data\Genetec Security Center\Plugins
Make sure that Forensic Search Service In Windows Services is also removed.
Reboot that computer.
Re-install Plugin using Administrative Rights
After installation, repeat the 1st step and This time add Plugin Roles for BoschForensicSearch and BoschCameraCommunications.
Make sure that Forensic Search Service is listed and Running in Windows Services.