The base or expansion licenses are not displayed in BVMS on a DIVAR IP unit

Possible causes and solution(s)

The base license or the expansion licenses could not appear in BVMS on a DIVAR IP unit due to:

• wrong order of the activation file applied. Therefore the licenses are not recognized by BVMS.
  Usually, this happens when the activation files are not uploaded in the correct order - the base activation file must be uploaded first, followed by any expansion licenses.

This could happen after a BVMS upgrade, or after a factory default and re-activating the licenses, or if you have to activate several licenses with more than an activation file etc.

Solution

First, please make sure that you have the proper SMA still valid for the BVMS version you want to upgrade to.

If a wrong activation file was applied, then upload the base activation file first.

Follow the steps below:

1. Access the Windows Services on your DIVAR IP unit and STOP the below services:

   • Sentinel RMS License Manager

   • BVMS SSH Server

   • BVMS Central Server

2. Delete the lservrc file

3. Restart the services that were disabled in step 1

4. Download all the activation files from Remote Portal and copy them onto a USB stick

5. Upload the activation files in Configuration client in the correct order:

   1. base license

   2. expansion licenses

   3. SMA license (if applicable)

   4. MBV-Version file (if applicable)

After completing the above steps:

• the License Manager should display the license status as Activated.

• the correct SMA (Software Maintenance Agreement) end date should be shown.

• the quantity of the licensed features should appear correctly in License Inspector.

• the BVMS version should be displayed.

Nice to know:

• What to do when ‘error code=1’ appears during BVMS 11 or 12.0.1 licensing process?