VideoView+: User Verification & Keenfinity | Access to Remote Portal and Alarm Management in Video Security Client/ App

Question

What steps to perform in Video Security Client/ App to continue access to Remote Portal and Alarm Management?

Answer

Starting on May 12^th with the transition away from Bosch and SingleKey ID and to Keenfinity, you will need to perform a one-time verification to continue access to Remote Portal and Alarm Management accounts.

When VSC 3.8.0 is started the first time, the following notice is shown. Select Keenfinity and click OK.

Note: the choice can be reverted or repeated anytime in the application menu of VSC 3.8.0

Go to the account overview and edit your Remote Portal or Alarm Management account. On the authorization page select “Sign in with Company ID”

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Sign in to your account by providing your email address associated to the SingleKey ID user and click Next.

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Note

Users who have already migrated their SingleKey ID credentials to Keenfinity, will be directed back to Video Security Client to complete the account setup. Those who haven’t, need to go through the steps below to verify the username and set a new password.

Account Verification with your associated Email Address is required, click Send verification code to have a Verification Code sent to your email address that is listed.

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You will receive an email from a Keenfinity account email with the 6-digit verification code.

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Enter the Verification Code and click Verify Code, then enter a new password and click Create.

Note: The password can be the same password previously used, or you can change to a new password.

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You may or may not be presented with this dialog box to Update your information depending upon data in the system. If it is presented, follow these steps:

Username: Do not change
Email Address: Do not change
First Name: Enter your first name
Last Name: Enter your last name
Click Submit

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The account has now been updated and verified. Once all steps have been processed in the browser, the user will be directed back to Video Security Client to complete the account setup.

Additional hint: In case you have been using SingleKey ID in the past you should have received on 12th of May 2025 the following e-mail from KFID, where you can simply sign-up for KFID by clicking on Activate Keenfinity ID:

"Dear valued customer

You are receiving this message because you have a SingleKey ID user account for using Bosch Security and Safety Systems products and services.

You can continue to log in with SingleKey ID to use the products and services of the business unit Fire Alarm Systems. The privacy policy, terms of use, and your contractual partner have not changed.

The Keenfinity ID is being introduced for the use of products and services of the business units Video Systems, Access Control Systems, Intrusion Alarm Systems, and Communication Systems. The privacy policy and terms of use of Keenfinity GmbH apply. Furthermore, Keenfinity GmbH now acts as the sole controller in accordance with Art. 24 GDPR.

You can activate your Keenfinity ID user account using the following link.

Activate Keenfinity ID

Thank you for using Keenfinity ID.

Your Keenfinity ID Team

Important date information for VideoView+ for DIVAR IP

Effective from 4^th of June 2025 we will be implementing Keenfinity ID as the new method for SSO access to your Remote Portal company account and to access your DIVAR IP in Video Security Client and Video Security App as a VideoView+ for DIVAR IP user. This transition will only affect your way of accessing your system, all existing access rights will remain.

Please note, that Keenfinity ID will completely replace the Bosch SingleKey ID. As of 4^th of June 2025 you will no longer be able to use your Bosch SingleKey ID to access your DIVAR IP from remote in VSC.

Please also make sure that after 27^th of May 2025 you update the DIVAR IP System Manager application on your DIVAR IP to the latest version 2.5 before you attempt to provision your DIVAR IP to the Remote Portal. The latest version 2.5 will be mandatory for new connections as of 27^th of May 2025. DIVAR IPs, already connected to Remote Portal, do not require this action.

Important date information for Alarm Management

Effective from 2^nd of June 2025 we will be implementing Keenfinity ID as the new method for SSO access to your Alarm Management account and to access your Alarm Management sites in Video Security Client and Video Security App as a Alarm Management mobile user. This transition will only affect your way of accessing your system, all existing access rights will remain.

Please note, that Keenfinity ID will completely replace the Bosch SingleKey ID. As of 2^nd of June 2025 you will no longer be able to use your Bosch SingleKey ID to access your Alarm Management sites in VSC.