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DIVAR IP all-in-one 7000 is stuck at the 'LUN Formatting package' stage during BVMS installation process

Symptoms

‘Error installing LUN Formatter Package’ message occurs during the BVMS installation process on the DIVAR IP:

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In some cases, it might happen that the Ethernet ports to become disabled when it reaches the LUN formatter step during the BVMS installation process.

Possible Causes and Solutions

This error can result from one or more of the following issues:

1. Network Issues

  • Cause: Lack of proper network connection or incorrect IP addressing, causing services not to bind properly.

  • Solution:

    • Check the network connection and IP configuration.

    • DIVAR IP needs to have an active network link during installation. Ensure the network cable is properly connected into the LAN ports (not the BMC port).

2. RAID Configuration Issues

  • Cause: Missing or incorrect RAID setup, which prevents the LUN formatter from starting or completing.

  • Solution:

    • Verify RAID configuration using MegaRAID or LSA tools.

    • Make sure the HDDs and the RAID are all in an optimal state.

    • If you purchased an empty unit that didn’t come pre-equipped with HDDs, then you will need to configure the new drives and do a recovery afterwards. All this must be done before performing the initial setup.

    • The initial RAID configuration is not necessary for units with pre-installed hard drives. Units with preinstalled drives are delivered with a default configuration.

    • If the HDDs were replaced, ensure RAID is in an optimal state before installation. This is important especially when multiple HDDs have failed.

    • After a unit recovery, verify that:

      • RAID controller shows a functional virtual drive.

      • The unit has correct partitions and labels (e.g., the video data partition is labeled as "Data").

3. Server Hardware Problems

  • Cause: Failed hardware components.

  • Solution:

    • Check the system with SuperDoctor or other hardware diagnostics tools.

4. Installer Package Issues

  • Cause: BVMS installer package is still compressed or corrupted.

  • Solution:

    • Ensure the installer is properly unzipped with the correct folder structure on the USB root.

    • Remove any old or non-DIP installer files from the USB.

    • Download a new installer from the Download Area if the current one is suspected to be corrupted.

Additional Troubleshooting Steps:

  • In case the error persists:

    • If the network cable is connected, temporarily change the IP address as cameras might still try writing to the LUNs despite a factory reset.

    • If the network cable is not connected, connect it and then temporarily change the IP address.

image2022-3-31_11-20-35.png In case the issue persists, contact Central Technical Support team, and provide them with:

  • Which BVMS version do you try to install?

  • Provide the part number of the unit and serial number. You can also send a picture with the label of the unit if possible.

  • Did your DIVAR IP come with pre-installed hard drives?

  • Which System Manager version was used to install BVMS?

  • System Manager logs

  • MegaRAID/LSA logs and screenshots with the state of RAID and HDDs

  • SuperDoctor screenshots

  • See also: DIVAR IP - Ticket Requirements

Nice to know.png Nice to know

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