How can I delete a user in Remote Portal?

Question

How can I delete a user in Remote Portal?

Answer

In Remote Portal, there are 3 options to delete a user:

  • Delete a user from your Company

  • Delete yourself from a Company

  • Delete yourself from Remote Portal

1. Delete a user from your Company

To delete a user from your Company, perform the following steps:

1. Logon Remote Portal as Administrator

2. Navigate to User Management tab

image-2024-12-11_15-33-33.png

3. Select the user to delete, then click image-20250716-120902.png icon and image-20250716-120928.png icon.

2. Delete yourself from a Company

To delete yourself from a Company, perform the following steps:

1. Logon Remote Portal as Administrator, Technician or Customer

2. Click your name top right, select User Settings

2021-12-17_10h46_12.png

3. Click the card My Companies

4. Select the Company you want to delete yourself from, then click  image-20250716-121012.png icon and  image-20250716-121037.png icon.

Note: Even you deleted the last company you belong to, you are still user in Remote Portal and you can be invited to a Company.

3. Delete yourself from Remote Portal

To delete yourself from Remote Portal, perform the following steps:

1. Logon Remote Portal as Administrator, Technician or Customer

2. Click your name top right, select User Settings

2021-12-17_10h46_12.png

3. Click the  image-20250716-121108.png icon.

4. Now you are completely deleted from Remote Portal and from all companies you were invited to.

Note: To create a new company in Remote Portal click Sign Up and follow the instructions on the screen.