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How can I delete an user in Remote Portal?

Question

How can I delete an user in Remote Portal?

Answer

In Remote Portal, there are 3 options to delete an user:

  • Delete an user from your Company

  • Delete yourself from a Company

  • Delete yourself from Remote Portal

1. Delete an user from your Company

To delete an user from your Company, perform the following steps:

1. Logon Remote Portal as Administrator

2. Navigate to User Management tab

3. Select the user to delete, then click image-20250716-120902.png icon and image-20250716-120928.png icon.

2. Delete yourself from a Company

To delete yourself from a Company, perform the following steps:

1. Logon Remote Portal as Administrator, Technician or Customer

2. Click your name top right, select User Settings

3. Click the card My Companies

4. Select the Company you want to delete yourself from, then click image-20250716-121012.png icon and image-20250716-121037.png icon.

Note: Even you deleted the last company you belong to, you are still user in Remote Portal and you can be invited to a Company.

3. Delete yourself from Remote Portal

To delete yourself from Remote Portal, perform the following steps:

1. Logon Remote Portal as Administrator, Technician or Customer

2. Click your name top right, select User Settings

3. Click the image-20250716-121108.png icon.

4. Now you are completely deleted from Remote Portal and from all companies you were invited to.

Note: To create a new company in Remote Portal click Sign Up and follow the instructions on the screen.

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