Remote Portal: General Terms & Conditions

Please note that these Terms & Conditions will take effect on 9th of June 2026.

Remote Portal: General Terms and Conditions of Use (As of: June 2026)

These Terms and Conditions of Use in the version in effect on the date of execution of the contract apply to the use by you as end user ("User", “you”, “your”) of the web portal ("Remote Portal") and services provided via the Remote Portal (“Services”) of IQSIGHT B.V., Achtseweg Zuid 173, 5651 GW Eindhoven, The Netherlands ("Provider", “we”, “us”).

I. Offer of services and availability

Remote Portal is a web portal enabling different types of registered professional users to receive Services with respect to devices connected to the Remote Portal.
The scope of the Services which can be obtained via the Remote Portal and their system requirements are defined in the respective datasheets (in the following also referred to as: “datasheet” or “service schedule”) available via the Provider product catalog or provided upon request..
Please note, the Services you may obtain via the Remote Portal may be offered by a different Provider or third party legal entities ("contract partner") than IQSIGHT B.V. The contract partner responsible for your individual Service is indicated in the respective datasheet or service schedule which also contains additional information about these Service, such as additional terms and conditions, applicable service fees and system requirements.
Provider does not guarantee the uninterrupted use of any free of charge Services provided via the Remote Portal. Furthermore, no guarantee is provided that access to or use of any of the free of charge Services provided via the Remote Portal is not interrupted or impaired by maintenance work, further developments or by any other malfunctions which can possibly also lead to loss of data. We strive to provide usability of any free of charge Services provided via the Remote Portal as free of interruption as possible. However, temporary restrictions or interruptions can occur as a result of technical malfunctions (e.g. an interruption in the power supply, faults in hardware or software, technical problems in the data lines).
Unless specified otherwise in the applicable datasheet, Services provided via the Remote Portal that are subject to service fees and charges are provided with an availability in our area of responsibility of 95.0%, averaged
throughout the year. Unavailability due to scheduled maintenance downtimes of the Remote Portal (between UTC+1 0:00 and 4:00) does not count against this availability.
Some of the Services may require you to download and install a respective software (App) on your computer, tablet or smartphone in order to be used. Such Services will be indicated on the Remote Portal and a link to the distributor/app store of the software (App) will be made available. Additional end user license agreements and/or terms and conditions of the distributor may apply to the download of the software (App). There is no direct link or association between Provider and the app store providers regarding the Remote Portal services. Thus, Provider shall not be responsible or held liable for the app store or the conditions imposed there for downloading the software / app.
Use of the service Keenfinity ID for a central authentication on Provider's online offerings Users of our online offerings have the option to authenticate centrally for the use of our online services via our Single Sign-On (SSO) service, Keenfinity ID. In the context of providing the Keenfinity ID, we collect the personal data required for the provision of the Keenfinity ID in accordance with Article 6(1)(b) GDPR (email address and password) and log your consent to our terms and conditions or your acknowledgment of this data protection notice with date and time. In the event of terminating your user contract for the Keenfinity ID, you can initiate the deletion of your data by clicking on the following link: https://id.keenfinity.tech/29cc5a37-9389-40e1-b16c-3686d3f4ebcc/oauth2/v2.0/authorize?p=B2C_1A_EDIT&client_id=93a14114-590a-4321-b11b-c47354960396&nonce=defaultNonce&redirect_uri=https%3A%2F%2Fid.keenfinity.tech%2F&scope=openid&response_type=code Alternatively, you can also request the deletion of your personal data via our contact possibilities. Please note that unsubscribing from the Keenfinity ID will only lead to the deletion of data for which there are no statutory retention periods. In connection with the provision of the Keenfinity ID, there is an exchange of personal data with other companies between the IQSIGHT B.V. and its contractual partners such as Keenfinity GmbH. Therefore, we may also transfer your personal data to third countries outside the EEA. We have implemented appropriate security measures within the Keenfinity GmbH to ensure a high level of protection. If you wish to register for offerings from the Keenfinity GmbH ("service providers") using the Keenfinity ID, this will occur through a registration form provided by us. If you are indeed registered for the Keenfinity ID with the personal data you used in the registration form, we will confirm your eligibility to the respective service provider and transmit the email address and a technical confirmation of the successful log as required to provide you the access to the specific service. This includes, for example, your name, address, and Keenfinity ID. Your password will not be transmitted to the respective service provider.
The stipulations in section VIII. (Data Protection) shall remain unaffected by this section I.

II. Registration in the Remote Portal

Registration to the Remote Portal is strictly limited for professional users registering for the purpose of their professional and commercial business and services. You must not register for the Remote Portal if you are under 18 years old.
There are two ways to register for use of the Remote Portal:
1. You can perform an initial registration for the Remote Portal in order to create a Remote Portal Account. During the course of the registration process you will be asked to provide the name of your business or company, your first and last name, your email address and a password you can select at will, some of which may constitute personal data. By sending your registration data you confirm that you have the authority to contractually bind your respective business or company and make us an offer to enter into a use relationship subject to these Terms and Conditions of Use. The decision to accept your offer is at our discretion. If we do not confirm your registration within a reasonable period of time by sending an email to the email address provided by you, then you are no longer bound by your offer. If we accept your registration, you will receive an email to the email address you have provided. Upon receipt of this email, a use relationship is entered into. Starting with the activation of your Remote Portal Account, you have the right to use the Remote Portal in accordance with these Terms and Conditions of Use. In order to activate your Remote Portal Account, you need to click the link in the email which will also automatically set up your individual User Account. The User Account is needed to be able to access your Remote Portal Account. Your first and last name, your email address and the password you have provided upon registration for your Remote Portal Account will be used for your individual User Account. The email address and the password will be used as your access data for the login to your User Account. A User Account can have different authorization levels with respect to one Remote Portal Account and can be connected to multiple Remote Portal Accounts with same or different authorization level. Your User Account will automatically be authorized as an Administrator for the Remote Portal Account you have set up.
2. You can be invited to register for a User Account with the Remote Portal by an Administrator of an existing Remote Portal Account. You will receive an email from us containing a link. If you click on the link you may register for a User Account with the Remote Portal. You will be directed to a registration form where you will be asked to provide your first and last name, an email address, and a password you can select at will. Some of this data may constitute personal data. By sending your registration data you make us an offer to enter into a use relationship on the basis of these Terms and Conditions of Use. The decision to accept your offer is at our discretion. If we accept your registration, you will see a prompt confirming your successful registration, a use relationship is entered into and we shall activate your User Account. Starting with the activation of your User Account, you have the right to use the Remote Portal in accordance with these Terms and Conditions of Use. A User Account can have different authorization levels with respect to one Remote Portal Account, but can be connected to multiple Remote Portal Accounts. Your initial User Account authorization level depends on the level selected by the Administrator that invited you.
3. You can register your device (camera) without associating it to a company account when using selected third party cloud video services supported by the camera firmware. This registration path is supported only via the camera web interface or via associated software for configuring the camera. By registering your device in this way you make us an offer to enter into a use relationship on the basis of these Terms and Conditions of Use. The decision to accept your offer is at our discretion. If we accept your device registration, you will see a prompt confirming successful registration of your device, a use relationship is entered into and the camera is actively connected to the Remote Portal. Starting with the activation, you have the right to use the functions for registered cameras without company account (“Vendor Cloud”) in accordance with these Terms and Conditions of Use and its respective datasheet or service description. This may not include use of the web front end of Remote Portal. If you wish to use all functions of Remote Portal please create a company account and transfer the camera to it. Please also note that the supported functions may differ depending on the selected third party cloud service.
We use all personal data collected during the registration process and during the use of the Remote Portal and Services in accordance with our privacy notice.
If it is necessary to indicate specific data either during registration or use of the Services provided on the Remote Portal, you must always state such details in full and accurately. If these data should change during the course of the use relationship, then you must immediately correct your data in your personal settings in the Remote Portal. If any costs should arise due to the provision of erroneous data, you are obliged to refund such costs.
Your registration, the use relationship, the User Account and the access data are non-transferable.
We create and maintain a user authorization profile about each user which allows us to collect and maintain information about user’s authorization regarding them taking advantage of our services centrally for IQSIGHT B.V. as well as for Keenfinity GmbH. This administration of authorization rights is effected overarching several services and apps and enables us not to maintain an isolated authorization management for each and any single service and app. The user has no right to claim the creation and/ or administration of such central authorization management which is just a matter of a technical simplification of the contractual execution of a contractual relationship with the user..

III. Responsibility for the access data

You must keep your access data including your password secret and must in no event disclose them to unauthorized third parties.
You are further responsible for ensuring that your access to the Remote Portal and use of the services provided on the Remote Portal is solely conducted by you or by persons authorized by you. If it seems possible that unauthorized third parties could have obtained knowledge of your access data or will do so in future, then Provider must be informed thereof without undue delay.
It is your responsibility to adopt appropriate measures to prevent the access of unauthorized third parties to the Remote Portal and the services. This encompasses in particular password protecting the user interface of the devices you use to access the Remote Portal and the services.
Please note: You are fully responsible for each and every use and/or other activity on the Remote Portal that is conducted using your access data.

IV. Use of chargeable services, service fees and payment handling

Depending on your level of authorization you have the possibility of activating Services for your Remote Portal Account which may be subject to service fees and charges as specified in the respective datasheet (chargeable Services). You can order chargeable Services via your order desk. Following your binding order, you are provided with a license key with which you can activate the respective chargeable Services on the Remote Portal for a certain system for the term of contract respectively indicated.
Please note, chargeable Services may be offered by different contract partner than IQSIGHT B.V. The contract partner responsible for your individual chargeable Service is indicated in the respective datasheet or service schedule.

V. Change of services and terms and conditions of use

We reserve the right to adjust the Remote Portal and the Services offered via the Remote Portal at any time within a reasonable manner and in consideration of your interests, also with regard to existing contractual relationships, in line with changes to technical conditions or with regard to further developments of the application or technical progress, whereby the basic functionality of the web portal and the fundamental features of other Services you obtain via the Remote Portal shall remain upheld.
We may propose changes and amendments to these Terms and Conditions of Use and the use of personal data described in our privacy notice at any time. You will be notified about changes and amendments on the remote portal appropriately. We waive receipt of your notification of acceptance. In any case, unless you object within 30 calendar days of receipt of the notification and if you also continue to use the Remote Portal and/or the services offered via the Remote Portal after expiry of the deadline for filing an objection, then the proposed changes and amendments shall be deemed effectively agreed with effect from expiry of the deadline. In the event of your objection, the contractual relationship shall be continued subject to the conditions applying hitherto. We have the right to terminate the contractual relationship without a grace period in the event of your objection. License fees shall be refunded proportionately. You will be instructed as to your right of objection and of the consequences thereof in the change notification.
We reserve the right to provide free as well as new services and to modify, expand and discontinue at any time and without prior notice free services which we offer in addition to basic functionalities and other services subject to charge.

VI. Blocking access

We may block user access to all or individual parts of the Remote Portal at our discretion temporarily or permanently if there are specific grounds to suggest that you or your User Account are and/or have been violating these Terms and Conditions of Use and/or applicable law or if we have any other justified interest in blocking it. We shall take your justified interests into reasonable consideration when deciding on the blocking of your access. If you repeatedly violate these Terms and Conditions of Use despite having been notified of violations, we reserve the right to block your access permanently and to exclude you from participating in the Remote Portal in future.
You will be notified by email if your access to the Remote Portal is temporarily or permanently blocked.
In the event of temporary blocking, your access will be reactivated after expiry of the blocking period or after final lapse of the reasons for the blocking and you will be advised accordingly by email. Permanently blocked access cannot be reactivated.

VII. Termination of use

The use relationship for the Remote Portal is agreed for an unlimited term.
You may terminate the use relationship by giving two weeks prior notice to the end of a calendar month. Your termination has to be made in text form or by changing your account settings on the Remote Portal. If you had performed an initial registration for the Remote Portal according to section 2(a) and thus received a Remote Portal Account and a User Account, your use relationship only fully ends when you terminate both, your Remote Portal Account and your User Account.
Provider may terminate the use relationship in full or in part as follows:
1. if you are not using Services that are subject to charges, we may terminate your use relationship in full or in part at any time by giving one months’ notice to the end of a calendar month;
2. if you are using chargeable Services, we may terminate your use relationship in full or in part at the earliest as per expiry of the term of all your chargeable Services by giving three months' notice to the end of a calendar month.
In each case the right to immediate terminate for good cause shall remain unaffected. Provider may terminate the use relationship in full or in part for good cause in particular if:
1. you do not activate your Remote Portal Account within 10 calendar days as described in section 2(a);
2. you provided incorrect access data during registration for the Remote Portal; or
3. you are in default with agreed charges for more than one month; or
4. if the prerequisites for permanent blocking of your access (section 6) are fulfilled.
Unless otherwise agreed an in a respective datasheet, chargeable Services end upon expiry of the respective agreed term.
After the effective date of the full or partial termination of your use relationship, your access to the Services made available to you on the basis of your use relationship shall end. Use of the Services will no longer be possible. In the event of full termination of your Remote Portal use relationship, your access data will be blocked after the effective date of the termination.
In the event of full termination of your Remote Portal use relationship and after lapsing of 30 calendar days after the effective date of the termination and after expiry of any statutory retention periods, we are entitled to irretrievably delete all data created in the context of your Remote Portal use relationship. With respect to personal data, data protection provisions, which can provide for a shorter time period for deletion, shall take precedence in accordance with our privacy notice.
In case you have used a Secure Network Gateway to connect devices to the Remote Portal, you are obliged to reset the Secure Network Gateway by pressing the "reset button" after termination of your use relationship and confirm such reset upon Provider’s request. The Secure Network Gateway may then be used for other purposes. After the Secure Network Gateway has been reset, use of the Remote Portal via the Secure Network Gateway is no longer possible. A new Secure Network Gateway has to be purchased to enable any renewed use.
In case of a camera registered without a company account, the termination of relationship and end of functionality for this particular camera comes into effect with the de-activation of cloud connectivity in the camera firmware.

VIII. Scope of permitted use

Your right of use is restricted to accessing the Remote Portal and to using the Services provided via the Remote Portal in accordance with the provisions of these Terms and Conditions of Use.
You are responsible for creating the technical prerequisites in your area of responsibility (in particular hardware, web browser and internet access) that are required for the contractual use of the Remote Portal and the services available via the Remote Portal and to bear a cots that you may incur in relation thereto. We are not obliged to offer any advice in this respect and are not responsible for any disruption of connections or signals and malfunctions in the networks that are not caused by us.
You are advised that use activities can be monitored to the extent permissible by law under the Dutch Telecommunications Act and other applicable data protection provisions and that we may have a statutory obligation in this respect. This can include, where applicable, protocolling of IP connection data and the course of conversations as well as the evaluation thereof in case of a specific suspicion of a violation of the these Terms and
Conditions of Use and/or in the event of any specific suspicion of any other unlawful act or crime.
User Accounts may be associated with no, one or more Remote Portal Accounts. A User Account can have different levels of authorization with respect to a Remote Portal Account.
If you are authorized as an Administrator you may invite users to join a Remote Portal Account that you manage. You can invite users that have already registered a User Account or new users. In order to invite users you need to provide the level of authorization and email address of the user. It is your responsibility to ensure that all users are properly authorized and can only access devices they are entitled to.
Provider expressly advises you that only Administrators are enabled to grant access to devices connected with their administered Remote Portal Account. Provider has no means to monitor the link between User Accounts in order to ensure that the devices are only shared with User Accounts that are entitled to or supposed to access the particular device.
If you already have a User Account and get invited to join a Remote Portal Account, you will receive an email with a link you need to click in order to accept the invitation. After clicking the link, your User Account is connected to the inviting Remote Portal Account and you can begin receiving services via that Remote Portal Account. The registration process described in section 2(b) does not apply if you already have a User Account.
If an Administrator revokes your authorization for a Remote Portal Account or deletes a Remote Portal Account, or if you terminate your connection to a Remote Portal Account, you will no longer be able to access said Remote Portal Account or any services associated with said Remote Portal Account. You may not terminate your connection with a Remote Portal Account without deleting the entire Remote Portal Account if you are the last Administrator of said Remote Portal Account.

IX. Protection of content, responsibility for third party content

The content available on the Remote Portal is largely protected by copyright, trademark and competition law or by other protective rights and is owned by us, by our contract partners or by other third parties which made the respective content available. The composition of the content on the Remote Portal is also protected as such by copyright. You may only use such content in accordance with these Terms and Conditions of Use and within the
framework specified in the Remote Portal.
Content available on the Remote Portal that is provided by our contract partners or by other third parties shall be collectively referred to as Third Party Content. We do not verify that Third Party Content is complete, correct and lawful and thus do not assume responsibility or warranty for the completeness, correctness and lawfulness and currency of Third Party Content. The same applies to the quality of Third Party Content and its suitability for a specific purpose.

X. Data protection

The quality standards of Provider and the subcontractors contracted to provide the Remote Portal include dealing with your personal data in a responsible manner. The personal data resulting from your registration on the Remote Portal and use of the available services will therefore only be collected, stored and processed by us insofar as is required in order to render contractual performance and is permitted under statutory provisions. We will keep personal data confidential and treat it in accordance with applicable data protection laws and will only disclose them to third parties upon your express prior consent. We shall retain personal data as long as you use the Remote Portal; thereafter personal data shall be deleted from the system.
Internet hosting of the Remote Portal and sending alerts (e.g. via email or SMS) uses subcontractors contracted by Provider. All of them are subject to strict technical and organizational auditing and are bound to act under control and instruction of Provider.
In addition to this, your personal data shall only be used insofar as you have given your explicit prior consent to this. You may revoke your prior consent at any time as described in our privacy notice.
You are obliged to obtain the required prior consent of any affected person, whenever and to the extent that the use of the Remote Portal or the services offered via the Remote Portal collect, process or use personal data and there is no statutory permission.
Please also take note of our privacy notice.

XI. Limitation of liability

Provider and entities of the IQSIGHT B.V. are liable towards the User according to statutory provisions with respect to damages based on a breach of contractual obligations by provider caused by intent or gross negligence and in the event of injury to life and limb and damage to health. In the event of a slightly negligent breach of duties, the performance of which makes due performance of the contract possible at all and where the User may regularly rely on to a special degree of compliance to (material contractual obligations/essential obligations), liability of provider is restricted to damages that are foreseeable and which typically occur. In all other respects liability for simple negligence is excluded. Any liability of Provider and entities of the IQSIGHT B.V. which may exist under any applicable product liability regulations or if guarantees have been given, shall remain unaffected hereby.
The foregoing limitations of liability shall also apply in the event of a breach of duties by the statutory representatives of Provider or by persons engaged by Provider in the performance of its obligations. If, pursuant to the foregoing regulations, liability of Provider and entities of the IQSIGHT B.V. is excluded, then this shall also apply to the employees of Provider or entities of the IQSIGHT B.V. and to persons engaged by Provider or entities of the IQSIGHT B.V. in performance of its obligations.
Some functionalities available in the framework of the Services provided via the Remote Portal (e.g. remote access via the Remote Connect service) may enable specific use cases that are incompatible with technical norms or standards applicable to your application (e.g. EN54). It is the sole responsibility of the User to make sure that the use of the available functionalities is in compliance with technical norms and standards applicable to its application.
We are only liable for a loss of data in accordance with the aforementioned provisions if such loss of data could not have been prevented by appropriate data protection measures on your part.

XII. General Provisions

Transfer of contract
We may assign this contract to an affiliated company (sec. 2:24b Dutch Civil Code) of IQSIGHT B.V. without your previous consent. We will notify the User of such an assignment in time by appropriate means. In case of an assignment of the contract, the User has a special right of termination, of which user must give written notice to Provider within one
month from notification of assignment. The termination is immediately effective, however, at the earliest as of the transition of the contract.
Detailed information on us as the operator of the Remote Portal is provided in our corporate information.
Provider may use subcontractors for the performance of its obligations under these Terms and Conditions of Use.
Dutch law shall apply to these Terms and Conditions of Use, to the use relationship and to any claims out of or in connection with any of this, excluding the Dutch conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).
The courts with jurisdiction at the registered office of Provider shall have exclusive jurisdiction and venue for all disputes arising out of or in connection with these Terms and Conditions of Use. We also optionally have the right, however, to take legal action at your place of business.
If a provision of these Terms and Conditions of Use should be or become invalid or ineffective, the validity and effectiveness of the remaining terms shall remain unaffected thereby. In such a case the parties shall collaborate in creating provisions by means of which an economic result approximating most closely that of the ineffective provision is achieved in a legally effective manner. The foregoing shall apply accordingly to completing any omissions in the contract.