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Remote Portal Guide

📚 Overview:

  1. Introduction

  1. System requirements

  1. Portal guide

  1. Service guide

  1. Video systems

1. Introduction

The Remote Portal is part of Bosch’s Cloud-based Services and supports plug-and-play remote access and services via the cloud. Services are provided via the Remote Portal’s browser interfaces or as part of domain-specific applications or solutions.

Below is a short overview of features and services provided by the Remote Portal. More details can be found in the respective sections of this documentation.

Getting started

Registration at the Remote Portal and use of Remote Portal features are free of charge. For typical use one account should be created per company. Managing additional users and controlling access is then done using Remote Portal features described below.

Some services described below may require licenses for activation.

Supported devices

Remote Portal supports the following devices:

Device type

Devices

Intrusion alarm system

B- and G-series

Video system

DIVAR IP all-in-one 4000

DIVAR IP all-in-one 5000

DIVAR IP all-in-one 6000

DIVAR IP all-in-one 7000 (DIP-72, DIP-73, DIP-74)

IP cameras

Remote Portal features

System hierarchy

Remote Portal allows freely grouping systems and nesting groups of groups. This allows to define a hierarchy for devices, e.g. by customer or installation location, limit access for a set of devices or aggregate status of multiple devices.  

User and access management

Remote Portal allow fine-grained control to the portal and access to devices and services by means of additional users and association of these users with systems, groups of systems and services. 

Health monitoring

The Remote Portal provides various health checks on devices registered to the portal, including status of connection device-cloud and device functionality. The Remote Alert services allow sending notifications to one or more users when health issues arise.

Services

Remote Connect

Remote Connect allows connecting devices to the Remote Portal and is required for access via client software or use of further services. In order to connect a device to the Remote Portal, please refer to the individual device documentation. In most cases, it is required to initially connect the device to the cloud via on-site configuration.

Licensing of Remote Connect varies by product, see licensing for details. For IP cameras, Remote Connect allows to remotely configure the IP camera using the Configuration Manager Client Software.

Remote Alert 

Remote Alert monitors system health and allows sending of notifications (SMS, E-mail) to users based on various triggers.

Remote Alert is available as part of Remote Connect service.

Remote Maintenance

Remote Maintenance assists in performing maintenance tasks on compatible devices and systems. Remote Maintenance is currently available for FPA-5000, for additional details please also visit http://www.boschsecurity.com/remoteservice-fire/.

Remote Maintenance is available as part of the Fire Remote Service license bundle, for details see licenses.

Camera Counter Reports

Camera Counter Reports are available on IP cameras capable of essential or intelligent video analytics connected directly to the Remote Portal. Camera Counter Reports poll counters from one or more cameras and store their values for up to 30 days. 

The stored data can be visualized in the Remote Portal, accessed via API or exports as CSV data for further processing. 

Camera Counter Reports are licensed with a 1-year license, see licensing for details.

2. System requirements

Browsers

The browser-based interfaces of Remote Portal are best viewed with a modern browser such as Firefox, Chrome or Internet Explorer. JavaScript must be enabled.

Device firmware support

To utilize all features and services of the Remote Portal the following firmware versions (or later) are recommended:

Intrusion System

Video System

Device

Min. firmware

Device

Min. firmware

B-/G-Series

3.02

DIVAR IP all-in-one

7000 (DIP-73xx) DIVAR IP System Manager 2.0
7000 (DIP-72xx) DIVAR IP System Manager 2.1

IP cameras

6.5

Client software

Compatible client software can establish device connections using Remote Portal credentials and via Internet. Local access to devices remains unaffected. The following client software versions (or later) are recommended.

Intrusion Alarm System

Video System

Client

Min. version

Client

Version

Device Support

RPS

6.02

Web-interface
(direct access via Remote Portal)

Up-to-date version of:

  • Firefox

  • Google Chrome

  • Microsoft Internet Explorer

The Bosch Video SDK for configuring VCA can be used with

Internet Explorer 11 and Firefox ESR 45.8. For advanced configuration please 

use Configuration Manager.

  • DIVAR IP all-in-one

  • IP cameras

RSC (iOS, Android) 

2.7

Video Security Client (1)

3.5.4

  • IP Cameras

  • DIVAR IP all-in-one

Video Security App (1)

3.5.4

  • IP Cameras

  • DIVAR IP all-in-one

To connect using Remote Portal Video System clients must have access to the following ports:

(1) Compatibility update for IP cameras planned 2017

Internet connection

Use of Remote Portal services requires the following Internet access for devices. Please make sure that appropriate bandwidth is available:

Source

Destination (domain name)

Destination (IP address)

Description

On-site cameras

dm201.cbs.boschsecurity.com:42000

52.29.80.17:42000

Cloud Connector (camera firmware >= 6.40 without device certificate)

On-site cameras

dm443.cbs.boschsecurity.com:42000

52.28.164.9:42000

Cloud Connector (camera firmware >= 6.40 with device certificate)

On-site cameras

36.mcg.escrypt.com:80

139.15.237.48:80

Certificate Revocation List (CRL)

On-site cameras

api.remote.boschsecurity.com:443

52.29.189.224:443

Remote Portal Endpoint

On-site cameras

dm161.cbs.boschsecurity.com:42000

34.199.175.212:42000

Video Relay

On-site cameras

dm144.cbs.boschsecurity.com:42000

34.193.252.252:42000

Video Relay

On-site cameras

dm35.cbs.boschsecurity.com:42000

18.195.158.176:42000

Video Relay

On-site cameras

dm44.cbs.boschsecurity.com:42000

18.157.239.139:42000

Video Relay

On-site cameras

dm261.cbs.boschsecurity.com:42000

18.136.164.155:42000

Video Relay

On-site cameras

dm161.cbs.boschsecurity.com:123

34.199.175.212:123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm144.cbs.boschsecurity.com:123

34.193.252.252:123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm35.cbs.boschsecurity.com:123

18.195.158.176:4123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm44.cbs.boschsecurity.com:123

18.157.239.139:123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm261.cbs.boschsecurity.com:123

18.136.164.155:123

Time server to be used by Remote Portal (Video Relay)

Remote System Management Devices

https://api.remote.boschsecurity.com/rest/iot/devices:443

52.29.189.224

REST API for device provisioning

Remote System Management Devices

https://sw-repo-remote.s3.eu-central-1.amazonaws.com:443

Download of software artefacts, upload of log files

Remote System Management Devices

tls://a1j83emmuys8gs-ats.iot.eu-central-1.amazonaws.com:8883

Device communication for telemetry, events, commands

B-/G-Series (Intrusion)

Local IP via DHCP or static assignment

B-/G-Series (Intrusion)

Access to public Internet on port 443.

3. Portal guide

System hierarchy

To facilitate management of larger number of systems and allow fine-grained access control to these systems the Remote Portal provides a simple but powerful grouping mechanism. Grouping can be done by administrators of the account and provides the following functionality explained in greater detail below:

  • Defining a system hierarchy

  • Limiting access to groups and systems

  • Aggregating status information of contained systems and groups

Info

We recommend to create individual accounts (identifiable by Remote ID) for each end-customer. This improves structure and has benefits for managing accounts and licenses.

System hierarchy

The system hierarchy of the Remote Portal allows systems and groups to reside either at the top level of the hierarchy or nested in one or more groups below. There is no limit to the the depth of the nesting or combination of elements at any level.

The Remote Portal displays the hierarchy as a tree structure (giving access to the whole hierarchy, shown on left of screen) and by displaying the system and group cards of the current level on the right-hand side of the screen. Use the tree to navigate to any group or level of the hierarchy and cards to drill down in the hierarchy from current level. 

Info

The tree display can be toggled by clicking on the tree symbol in the navigation toolbar above the main content area.

Remote Portal Guide.png

The system hierarchy can be edited by selecting "edit" in the tree navigation area. This function is available to administrators of the portal only.

With edit mode active elements of the tree can be rearranged in the existing group hierarchy. New groups can be added for a selected level by selecting the green "+" button and providing basic information for this group. This information can be updated by selecting "Group settings" at any later point in time.

Access control

By default any system within the Remote Portal can be accessed by administrators or technicians via browser or programming software. Access for customers must be granted explicitly.

Customizing technician access

Technician access can be customized by system or for a set of systems by adding a "Technician" account to a system or group respectively. This also automatically removes unrestricted access to these systems and groups. Unlimited access is restored again when all technicians are removed from a system and group.

For details on the permissions technician access grants see the users section of this document.

Granting access

Adding a technician to a group grants access to all systems of this group and the systems of any nested group. Access rights accumulate from top to bottom of the hierarchy, explained by this example:

Group 1 - Technician A, B
    System 1-1
    System 1-2
     
    Group 2 - Technician C
        System 2-1
        System 2-2 - Technician D

For this example technicians A and B can access systems 1-1, 1-2, 2-1 and 2-2, whereas technician C can only access systems 2-1 and 2-2 and technician D only systems 2-2.

Resulting access rights are shown at every level, as an example system 2-2 would all technicians having access, matching the example's configuration. 

Removing access

Removal of access can be only be done at the highest level that a particular technician has access. In the example, access for technician A would need to be removed at group 1's level, though the technician is also shown in lower levels. Removal of access, where applicable, is shown via a red "-" button. 

Note

Removal of the last "Technician" account at a particular level will reinstate unrestricted access of all technicians.

Remote Portal Guide 1.png

Status aggregation

Nesting systems in a group hierarchy leads to aggregation of status information of all the systems within a group, independent of nesting level. A group always displays the aggregate status of all systems (in particular system health, connectivity status or service status), with trouble states "bubbling" up to the top of group and displayed using the status icons. This provides a quick way to verify health of a large number of systems contained in a group and in case of error drilling down to affected systems by clicking through cards displaying active trouble states. 

Remote Portal Guide 2.png

Users

Overview

The Remote Portal provides three different user types with which you can control access and use of portal and connected devices. 

Administrators

"Administrators" accounts have full access to all features of the portal. Typically there will be only a select number of administrators to perform tasks such as adding new users, activating services or changing access rights on systems.

Technicians

"Technicians" account are used to perform tasks such as adding new devices, performing remote configuration or system maintenance. Technicians will use the Remote Portal and client software such as RPS.

Technicians can be granted explicit permission to also manage Software Licenses for example for Software Products such as BVMS or IVA Pro.

Customers

"Customers" are typically accounts created for end customers. Customers typically will use client software, such as the video security app, to connect and use devices or can be created as users which receive notifications via SMS and Email.

More detailed comparison of the different users can be found in the table below:

User type

Portal use

Device use

Service use

Video System

Intrusion Alarm System

Administator

  • Log into portal, change account data, reset password.

  • Add / remove additional users.

  • View device lists.

  • Manage licenses.

  • Add / remove devices to account.

  • Configure camera counter reports

  • Use mobile apps to connect to DIVAR.

  • Use RPS to claim panels (via Cloud ID) and perform remote configuration.

  • List panels.

  • All services

Technician

  • Reset password at Remote Portal

  • Log in for service configuration and use

  • Add devices to account (using device wizard / configuration)

  • Configure counters in report 

  • Add / remove customers to report

  • Use RPS to claim panels (via Cloud ID) and perform remote configuration

(After access granted by administrator)

  • "Remote Connect" for configuration purposes

  • "Remote Maintenance" to perform service tasks

  • "VideoView+" for site investigation

Customer

  • Reset password at Remote Portal

  • Log in for camera counter reports and viewers.

  • Use mobile apps to connect to DIVAR.

  • View camera counter reports

  • Configure viewers 

  • Use RSC app via cloud connection (requires access profile installed on device).

  • Camera counter reports

  • Viewers 

All users

  • Use connect… URL ("Permalink") with device password.

  • "Remote Alert" – Receive status notifications via email and SMS

Managing users

Users are managed by selecting the "Users" tab from the top navigation bar. From there you can add, edit and remove user accounts and get an overview of a user's access to systems and services. 

Remote Portal Guide 3.png
Adding users

To add users select the "Users" tab in the top navigation bar, select the green "+" button and choose the type of user you wish to add. See the table above for an explanation of user types.

Remote Portal Guide 4.png

Provide a basic set of information for the user you are creating and click "Save":

Remote Portal Guide 5.png

Newly created users receive an automated email from the system to confirm email address and set a custom password. Until this step has been taken by the user the user is in "Not activated" state and is highlight in yellow on the Users overview page. The activation link is valid for ten days, if a user does not confirm the email address within that time frame the link will expire and the the user is shown highlighted in red. You can request a new link to be sent for this user by clicking on the user's card and from there clicking on "Send a new activation link".

Remote Portal Guide 6.png

Until a user's email is verified the user cannot login to the Remote Portal. However a user's account can be seen and, for example, assigned to devices. 

Editing users

User information (name, email address and mobile phone number) can be edited by selecting a user's card and clicking on "User Settings". 

Note

Changing email address is done immediately and may disrupt existing logins from client software, e.g. RPS

Deleting users

Users can be deleted by selecting the user's card and clicking on "User Settings". Select "Delete" and confirm by selecting "Delete" again.

Deleted users are deleted immediately and cannot be recovered. Any access to devices or the portal associated with this user is revoked immediately.

Reviewing access to systems and services

Select a user's card to review access to systems and services.

Groups and Systems

The groups and systems section shows all groups and systems to which a user has been granted access. To modify access rights, select the respective group or system and remove the user from there.

Remote Portal Guide 7.png
Services

The services section lists all services that a user has access to and can utilize. To manage, as with Systems and Groups, click on the respective service and edit the user's settings as desired.

Note

Access to services is tied to access to a system. As an example a technician granted access use of "Remote Maintenance" service may also use the "Remote Connect" service. Verify the right user type is used grant only desired access rights to a system.

Remote Portal Guide 8.png

Licenses

The table gives a high-level overview of functionality available without licenses vs. services requiring licenses and activation:

Domain

Device

Service

Licensing

Intrusion

B-/G-Series

Remote Connect

As part of intrusion installer services,
sign-up at https://installerservices.boschsecurity.com/

Video

DIVAR IP all-in-one

Remote Alert

Included with device purchase

DIVAR IP all-in-one

Remote System Management

Purchase of 1 year license

IP cameras

Remote Connect for Remote Configuration

Included with device purchase

Remote Alert

Included with device purchase

VideoView+

Purchase of 1, 3, 5-year licenses

Cloud Storage

Purchase of 1 year license

Camera counter reports

Purchase of 1 year license

Alarm Management

Purchase of 1 year license

Alarm Verification

Purchase of 1 year license

VMS (Milestone XProtect)

Alarm Verification

Purchase of 1 year license

Ordering licenses

Dedicated licenses are ordered via a standard sales order to Bosch. Once order processing is completed a 16-digit license key is returned to the purchasing contact via email for each license order. This example shows an order of the FPA-5000 Remote Services license bundle licenses:

Dear customer,

please follow the steps below to add your recently purchased licenses to your account:

  1. Log into your account at https://remote.boschsecurity.com

  2. Click the "Licenses" tab in the top bar.

  3. Click the "Add Licenses" button.

  4. Copy and paste the entire license information between the dashed lines to the browser dialog box and click "Add".

----- license information (begin) -----

Fire panel remote services bundle:
1234: 1111-2222-3333-4444
1235: 2222-3333-4444-5555

1236: 3333-4444-5555-6666

----- license information (end) -----

Thank you for using Remote Services.

Regards,
Bosch Security Systems

Adding licenses

Licenses must be added to a Remote Portal account before being ready for use. This is done by selecting the "License" tab, which is available for any administrator logged into the Remote Portal:

Remote Portal Guide 9.png

To add licenses to the active account select the green "+" button and copy and paste the license information provided into the presented dialog. 

Note: The Remote Portal intelligently parses out licenses information from the information entered in the dialog, it is not necessary to apply special formatting or remove extra text. Multiple license codes can be added at once.

Remote Portal Guide 10.png

Licenses added are saved in the Remote Portal for use, but only consumed when the corresponding is activated (manually or via auto-renewal). This allows having a stock of licenses in the Remote Portal for immediate use, without inactive licenses expiring inadvertently. 

Using licenses / activating services

Subscribing to a service on device checks for availability of a suitable license in the Remote Portal account and converts if from an available license to a license subscribed to a device. License are assigned at random from stock available, a particular license's assignment can be checked from the license. 

Remote Portal Guide 11.png

Remaining life-time of a license assigned to a service is shown in the service section of a device. Once the license expires the service is no longer available for use. License expiration is highlight in red in a device's service section and the systems overview screen at the services icon:

Remote Portal Guide 12.png
Auto-renewal

For convenience and to avoid service interruptions, services can be configured to auto-renew upon expiry. This can be done at time of service subscription or the service settings screen for a particular service:

Remote Portal Guide 13.png

Auto-renewal requires a license to be available when renewal is due, otherwise renewal fails. Use the license management feature to plan for your license needs at regular intervals.

Managing licenses

The licenses tab provides the following information and actions to manage licenses:

Future License Usage

At the top of the screen current and predicted license usage is displayed, broken down by service / license type: 

Remote Portal Guide 14.png

Based on the number of device subscribed, remaining lifetime of subscription and auto-renewal of service subscriptions the Remote Portal predicts when additional service licenses are needed, marking the estimated demand of licenses in red. Note that this estimation will change when additional devices are subscribed to a service.

Individual license status and maintenance

Individual licenses are shown below the license usage section of the screen and provide information on each purchased license:

  • Status: available, assigned, expired

  • For assigned licenses: Validity and assigned system 

License that have not been assigned to a system yet (are in available state) can be removed from an account by clicking the trashcan symbol of the license. This allows you to transfer licenses to another account or make licenses unavailable for use.

Warning

License deletion is immediate and permanent. You must copy and save the license key presented in the warning dialog for later use.

Health information

At the moment the following health information are provided

Device Type

Information

Camera

Recording Error (Stream 1)

Recording Error (Stream 2)

Recording Error (Stream 1 & 2)

Firmware Level

Device On/Offline (Debounce time approx. 5 minutes)

DivarIP

Insufficient space on system partition

Space on system partition could not be determined

At least one target is offline

Insufficient storage available in the system

At least one device is offline

At least one camera does not record

At least one harddisk should be exchanged, as it is not at 100% health

Watchdog Service is offline

Disk Management Service is offline

At least one disk is not recognized anymore

Fan speed is critical

Storage is formatted or reconfigured or a raid repair is in progress

Camera connectivity troubleshooting

Please follow below list to troubleshoot connectivity issues during commissioning cameras to Bosch Remote Portal.

Camera configuration

Time Server

Navigate to General > Date/Time and configure the Time server address as follows:

Note: Make sure that the configured date does not deviate from the actual date.

Network
  1. Navigate to Network > Network Access

    • Set DHCP to On

    • If DHCP needs to be off on customer request > configure correct Gateway and DNS server addresses

  2. Navigate to Network > Advanced

  • Set the Cloud-based services Operation to On and click Set

Cloud Connectivity

Navigate to Service > System Overview

  • Check Cloud State > should be ‘Ready for cloud service‘

  • If Cloud State is different from ‘Ready for cloud service‘:

    • verify Internet connection according to below troubleshooting guide.

Connectivity Troubleshooting

For troubleshooting perform the following steps:

  1. Please check if the camera is connected to the Internet and can reach the Cloud-based Services system.

  2. In the local network open the IP camera's website, navigate to SETTINGS > Advanced Mode > Service > System Overview

  3. Check the ‘Cloud state’:
    Expected state: „Ready for cloud service”

Error states

Cause

Solution

“Trying to connect...”

Trying to establish a TCP connection.

Check the Internet connection *, reset the camera **

“Trying to connect... (Server not reachable)“

DNS resolution did not work on last connection trial.

Check the Internet connection *, check the router’s gateway settings.

“Trying to connect... (Server not responding)”

TCP connection has been timed out on last connection trial.

Check the Internet connection *, check the router’s gateway settings.

“Not running”

Cloud-based Services 'Operation' mode is “off”. ***

Set Cloud-based Services 'Operation' mode to “on”, power-cycle the camera.

“Not running (DHCP not active)”

Cloud-based Services 'Operation' mode is “auto”, DHCP is disabled or did not get an IP address.

Enable DHCP, check if a DHCP server in the LAN provides a valid IP address to the camera.

“Not running (no connection to server)”

Cloud-based Services 'Operation' mode is “auto”, max connection trials exceeded.

Check the Internet connection *, check the router’s gateway settings, power-cycle the camera.

 “Not running (Device not added to CBS system)”

Cloud-based Services 'Operation' mode is “auto”, max connection duration timed out (8 hours).

Power-cycle the camera.

* Check that the router does not block outgoing traffic on port 42000.

** Reset the camera with reset button (press button for 7 secs until the LED turns red). After the LED is green try again to add the camera to the cloud.

*** Cloud-based Services 'Operations' mode can be found on the IP camera's website > SETTINGS > Advanced Mode > Network > Advanced > 'Cloud-based services'.

Ports, Domain Names and IP addresses

  • „The following domain names must be reachable from the cameras on customer’s site.

  • „DNS needs to be activated so that cameras can connect to the hosts specified below.

    • „In case no DNS server is available column “Destination (IP address)” shows the IP addresses to be used.
      Note that the IP addresses might change, only domain names stay fix.

Source

Destination (domain name)

Destination (IP address)

Description

On-site cameras

dm201.cbs.boschsecurity.com:42000

52.29.80.17:42000

Cloud Connector (camera firmware >= 6.40 without device certificate)

On-site cameras

dm443.cbs.boschsecurity.com:42000

52.28.164.9:42000

Cloud Connector (camera firmware >= 6.40 with device certificate)

On-site cameras

36.mcg.escrypt.com:80

139.15.237.48:80

Certificate Revocation List (CRL)

On-site cameras

api.remote.boschsecurity.com:443

52.29.189.224:443

Remote Portal Endpoint

On-site cameras

dm161.cbs.boschsecurity.com:42000

34.199.175.212:42000

Video Relay

On-site cameras

dm144.cbs.boschsecurity.com:42000

34.193.252.252:42000

Video Relay

On-site cameras

dm35.cbs.boschsecurity.com:42000

18.195.158.176:42000

Video Relay

On-site cameras

dm44.cbs.boschsecurity.com:42000

18.157.239.139:42000

Video Relay

On-site cameras

dm261.cbs.boschsecurity.com:42000

18.136.164.155:42000

Video Relay

On-site cameras

dm161.cbs.boschsecurity.com:123

34.199.175.212:123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm144.cbs.boschsecurity.com:123

34.193.252.252:123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm35.cbs.boschsecurity.com:123

18.195.158.176:4123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm44.cbs.boschsecurity.com:123

18.157.239.139:123

Time server to be used by Remote Portal (Video Relay)

On-site cameras

dm261.cbs.boschsecurity.com:123

18.136.164.155:123

Time server to be used by Remote Portal (Video Relay)

Remote System Management Devices

https://api.remote.boschsecurity.com/rest/iot/devices:443

52.29.189.224

REST API for device provisioning

Remote System Management Devices

https://sw-repo-remote.s3.eu-central-1.amazonaws.com:443

Download of software artefacts, upload of log files

Remote System Management Devices

tls://a1j83emmuys8gs-ats.iot.eu-central-1.amazonaws.com:8883

Device communication for telemetry, events, commands

Note:
If above steps do not succeed to connect the IP camera to the Security Cloud, please contact support.security-cloud@bosch.com

4. Service guide

Remote Connect

General

Remote Connect is the basic connectivity service provided by the Remote Portal which establishes a connection between system and cloud. Connection status of connected systems is automatically monitored and displayed in the system hierarchy. Additional information specific to systems is provided in later sections.

Customer access

Connections using client software can be managed by adding "Customer" account to the Remote Connect service of a system. Customers can access devices using client software or via the Remote Portal (in scope limited to viewing of e.g. camera counter reports).

To add a "Customer" account navigate to the Remote Connect service page of a system and select the green "+" button.

Remote Portal Guide 15.png

Note

Technician access is managed by means of the System hierarchy.

Additional services

Activation of additional services it outlined in the service description in later sections.

B-/G-series

Connection

B-/G series panels automatically establish a secure connection to the Remote Portal (when cloud connection is enabled in the settings menu). To register a panel with a Remote Portal account the panel must be activated from RPS by use of its "Cloud ID". The cloud ID is provided in barcode and readable form as a sticker on the panel. To utilize cloud connection with these devices you must sign up with Bosch's installer services at https://installerservices.boschsecurity.com

IP cameras

Connection

IP cameras can be associated with a Remote Portal account through the device's configuration pages by selecting the Advanced menu of the Network section of the configuration pages. Connect the camera to your account by selecting "Connect ... " and providing credentials of an administrator or technician account.

Remote Portal Guide 16.png

Note

Ensure that camera date and time are set properly. Otherwise connection with the cloud will fail.
Using a time server is recommended to ensure that camera time remains properly after initial connection. Consult the camera's manual on details how to configure a time server.

After registration on device visit the Remote Portal to configure access or camera counter reports.

Remote access
Administrators, technicians

Administrators and technicians can access the camera's configuration pages directly from the Remote Portal using the "Device page" link on the system detail page. Access via this link is authenticated by the cloud and connects to the camera with "service" level.

Remote Portal Guide 17.png

Note

Connections to camera BVIP pages are limited to approximately one hour. To start a new session reload the system detail page and open the "Device page" link.

Customers

Customers with access to an IP camera (assigned via Remote Connect) can access Camera Counter Reports or Camera Viewers. See the service description for more details.

DIVAR IP 5000 (2000)

Connection

DIVAR IP 5000 (2000) can be registered with a Remote Portal account through the device's configuration pages, either as part of the setup wizard or (as shown) from the Remote Access section of the configuration page. Connect the DIVAR to your account by providing credentials of an "Administrator" or "Technician" account. The permalink URL allows logging into the device with local device credential at the selected URL.

Remote Portal Guide 18.png

After registration on device visit the Remote Portal to configure Remote Connect for access using the Video Security Client or Video Security App (iOS).

DIVAR hybrid / network configuration

Connection

Full details on connection can be found in the DIVAR Operation Manual. To utilize Bosch Remote Portal follow these steps when configuring the device in the DDNS section:

  1. Select the ‘Enable’ box.

  2. Select Bosch Remote Portal as DDNS provider

  3. Provide a unique name for this device. The domain "<name>.boschremoteconnect.com" will point back to the this device's public IP as long as the DDNS configuration is active. 

  4. In the account box provide "Administrator" or "Technician" credentials. For convenience a new Remote Portal account will be created for credentials that do not match an existing account.

Port forwarding 

The access the system remotely the ports used by the apps must be forwarded to the system. This configuration is to be done on the network router that connects the local network of the recorder to the Internet.

It is recommended to forward the HTTPS, RTSP and TCP port and not the HTTP port for security reasons. The ports configured for these three services in the recorder settings need to be added to the port forwarding rules of the router pointing to the local network IP address of the recorder.

Remote Alert

Remote Alert monitors system health and allows sending of notifications (SMS, E-mail) to users based on configurable triggers. The table below summarizes available triggers and notifications types for different systems. 

Remote Alert requires that Remote Connect is activated and available with a valid license for the system.

Intrusion Alarm System

Video System

Device

Triggers

Notification

Device

Trigger

Notification

B-/G-Series

  • Connection loss

  • email

DIVAR IP 5000 (2000)

  • Connection loss

  • Health status (summary as provided by system)

  • email

DIVAR hybrid, DIVAR network

  • Connection loss

  • email

IP cameras

  • Connection loss

  • Recording status

  • email

Note

Delivery of E-mail or SMS may fail for various reasons. Do not use Remote Alert applications for applications that require guaranteed delivery of notifications.

Configuration 

Remote Alert is configured from the service detail page of each system. To start add a subscriber to Remote Alert using the green "+" button. Once a user is selected the Remote Portal will offer choosing the triggers and notification mechanism based on system type. The screenshot below is taken for a fire alarm system and varies slightly from other system types:

Remote Portal Guide 19.png

System specific notes

DIVAR IP 5000 (2000)

When enabling "Health Status" as a trigger for DIVAR IP the Remote Portal follows the overall status display of the DIVAR's dashboard. Notifications are sent when the dashboard changes from a green all-ok status to reported trouble.

Remote Portal Guide 20.png
DIVAR hybrid / network

"Health status" on these devices monitors whether the device regularly update its public IP address. The grace period between missed updates and sending of alarms can be 30 minutes or more. 

FPA-5000

For FPA-5000 triggers for critical system events can send SMS and e-mail. The table below details which event classes exist and whether notifications can be sent via e-mail or SMS for this class:

Event class

Description

E-Mail notification

SMS

Normal

Info

Warning of smoke detector (light pollution, smoke, heat, chemical), Info-alarm

Service

Trouble, Power failure

Alarm

Fire, Fire internal, Fire pre-alarm, Fire verification

For each triggering system event only the initial trigger within a 24 hour period will be sent, this reduces the number of message in case of larger event bursts.

Furthermore the Remote Portal limits total amount of SMS to 10 per day, per account. The portal alert history however always show all events, independent of whether a message was sent or not.

IP cameras

When enabling "Health Status" as a trigger for IP cameras the Remote Portal will monitor changes of recording status for this camera. Changes to recording status trigger a notification.

Note

Recording status changes are monitored for SD-card, direct-to-iSCSI or VRM-based recordings. When using other recording solutions status changes may not be visible to the Remote Portal.

Remote Maintenance

Remote Maintenance assists in performing maintenance tasks on compatible devices and systems. Remote Maintenance is currently available for FPA-5000.

System hierarchy and status

Remote Maintenance shows the complete hierarchy and status of a FPA-5000 system. The hierarchy is updated live from the system and lists all panels, modules and points as running on site.

For all panels modules and points of the system the Remote Portal displays status information (Clear, Attention, Trouble). To quickly judge the health of a system this status information aggregates from points to modules to panels, in this way a technician can see at once at top level if there are any issues for system components.

The status of a system can be exported to PDF by selecting panel report or sensor report from the respective pages. 

Panel structure

Remote Portal Guide 21.png

Module structure

RM_ModuleStructure.png

Point structure

RM_PointStructure.png

Walktest

The walktest service assists the revision on site. Walktests can be initiated either for a whole panel or for individual modules of the panel. When a walktest starts each point (e.g. smoke detector) is represented as a card. Cards put into revision mode are marked with a "R" and are ready for testing. 

Cards are moved automatically from the left to the right side of the screen when the corresponding detector is tested successfully. This may take up to 30 seconds and requires that panel and mobile device are online and Remote Alert has been activated. If this does not apply, detector cards can be moved manually to the right pane by clicking on the cards. After finishing the revision a document is created and recorded in the history section and can be downloaded in PDF format.

Walktest.png

Camera Counter Reports

General

Camera Counter Reports retrieve and store the values of camera VCA counters at regular intervals. The stored values can be visualized in the Remote Portal or exported to CSV files for further processing. Configuration of a report requires "Administrator" or "Technician" access to the Remote Portal and cameras to be used. Access to visualization and export can be granted to any customer.

Creating a Camera Counter Report uses one license, see Licenses for more details.

Configuration

Camera configuration

Using cameras counters requires configuration of one or more VCA counting tasks on each camera. Follow the standard procedure for configuring cameras and setting up these tasks.

The task name given on camera will be used in the Remote Portal for configuration, preview or exporting.

iva1.JPG
Report configuration

Camera Counter Reports are created and configured from the Analytics tab of the Remote Portal. 

Remote Portal Guide 22.png

Select "New Report" and provide basic information as prompted:

Remote Portal Guide 23.png

The first step after creating a report is to add cameras to the report. Press the green "+" button, select "Add camera" and search and select the camera by name or MAC address. The Remote Portal presents a list of counters that are available on camera, check each that you want to include in this report. 

You can include multiple cameras in one report, up to a total of 12 counters.

Remote Portal Guide 24.png

Note

Counter values are retrieved approximately every 15 minutes. Until first update cycle has completed both Preview and Exports will not contain any data.

Preview

The Remote Portal provides basic visualization of collected counter data. For administrators and technicians this is available on the report's configuration page, for customers that where assigned the report directly from the start page after logging in.

Note

For display with hour resolution (yesterday/today) time is displayed in local time. For displays with day resolution the value displayed is the sum value of this day.

Remote Portal Guide 25.png

Export

Select the "Export" button from the top right corner to export data in CSV format. Export always exports all available data. 

Note

Timestamps in exported data are always in UTC time zone. If required this can be changed to the proper time zone in post-processing.

Camera Viewers

General

Camera Viewers are a light-weight viewing tool that give end customer browser-based access to live images and video streams of cameras. Up to four cameras can be displayed with live streaming or JPEG polling.

Remote Portal Guide 26.png

Configuration

Camera Viewers are configured by end-customers from the "Viewers" tab of the Remote Portal. A new Camera Viewer can be created by selection the green "+" button and providing a name for the Viewer. 

image2017-7-14 13_49_40 (1).png

Once a viewer is created cameras can be added and removed directly from the viewer itself. Note that a Customer is only able to cameras which are actively subscribed to Remote Connect and for which the "Customer" account has been attached to the Remote Connect service.

The screenshot below shows a Viewer configured with two cameras. Additional cameras could be added to bottom two grid positions by use of the blue "+" buttons, the top cameras could be remove by using the blue "-" button. 

Remote Portal Guide 27.png

Note

Camera Viewers are configured per customer and cannot be shared between multiple customers

Usage

Camera Viewers are accessed from the Remote Portal using the Customer account used for configuration. For "viewing only" the viewer can be put into monitor mode which removes most of the controls and maximizes the display size of images and videos. In monitor mode three different layouts can be configured: grid view, focus view and single view. 

MonitorMode.png
monitorPage.png

Note

Camera Viewers display images and video streams via the cloud, even if the viewer is used on the same network as the cameras. For local applications installation of a desktop viewer such as BVC or Video Security client avoids consuming bandwidth on the Internet uplink or issues due to bandwidth fluctuations.

5. Video systems

Compatibility

The table below lists software clients that are compatible for use with the Remote Portal managed users. Note that clients not listed may still be used for e.g. direct (local) connections but must configured individually. 

Client

Platform

Compatibility

Video Security App

iOS

DIVAR IP 5000 (2000)

Video Security Client

Windows

DIVAR IP 5000 (2000)

Configuration

Video Security App

Download the "Video Security" app from the App Store and launch it. To establish connection to the Remote Portal select "Accounts" from the top left corner and tap "+" on the next screen:

IMG_0153.PNG
IMG_0154.PNG

Provide Remote Portal credentials (Administrator or Customer) on the next screen. Leave "Service address" unchanged. 

IMG_0158.PNG

Select "Save". All devices that are accessible with the credentials provided will now be shown on home screen of the app and are ready for use.

Video Security Client

Video Security Client is available from the Bosch Download Store at https://downloadstore.boschsecurity.com. Select "Video Security Client" from the "Product Group" and download a suitable installation package. Install and launch the Video Security Client. 

launch screen.JPG
lgoin.JPG

Provide Remote Portal credentials (Administrator or Customer) on the next screen. Leave "Service address" unchanged. 

login filled.JPG

Select "Add". All devices that are accessible with the credentials provided will now be shown on home screen of the Video Security Client and are ready for use.

onedevice.JPG

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