What are the configuration options for Bosch IP cameras in Remote Portal?

Question

Answer

See below the available options, services and licenses in Remote Portal

1. Options in camera details page

The following configuration options for Bosch IP cameras are provided on the camera details page in Remote Portal:

Upgrade firmware

Click Update to apply the latest firmware to the camera
Note below the batch firmware update, which allows to update all cameras of a group or even all cameras of the entire account.

Open device page (camera website)

Access to device page is limited to one hour to avoid unlimited live video streaming.

Edit camera password

The camera passwords can be changed remotely if the installer needs access to the camera in the local network, etc.

Save and load a camera configuration

The camera configuration can be saved in Remote Portal and loaded back later e.g. after changes made.

Enable Privacy Mode

To enable the Privacy Mode restricts Administrators and Technicians from accessing the camera through Remote Portal and through its services.
Privacy Mode can be activated by Administrator, Technician or Customers.
Alarm Management service still allows access to the camera through Cloud VMS, even if the Privacy Mode is enabled in Remote Portal.
Privacy mode can be disabled by a Customer only.

Verify device states:

Health
Connectivity
Activated Services

2. Batch firmware update

In Remote Portal's List View the firmware can be updated for more than one camera.

Update icon shows available firmware

1. Select firmware update:

for all groups of the company
for a single group
for single or multiple devices

2. Then click the Update button,

the firmware gets updated,
the indicator shows the progress.

Note: Before the update starts, Remote Portal shows all devices which are going to be updated, resp. the reason why some devices cannot be updated.

3. Services & Licenses in Remote Portal

3.1 The following services are activated by default for video devices with no license needed:

Service	Features	Notes
Remote Connect	Remote Connect service enables connection between device, cloud and client software without network configuration on-site. Remote Connect is for free and gets automatically activated for Bosch IP cameras. Remote Connect allows the Customer to display cameras on Remote Portal Viewer Remote Connect allows the Administrator and Technician to remotely configure Bosch IP cameras with Configuration Manager.	A Technician needs to be allowed to access the device or group. Please visit the article How to create a company's account in Remote Portal? A Customer needs to be added to Remote Connect service of every device which he wants to access through Remote Portal (see below).
Remote Connect Lite	Remote Connect Lite service enables connection between Divar network/hybrid, cloud and client software. Remote Connect Lite provides a fix domain name to access the Divar network/hybrid from remote.	Divar network/hybrid require local network configuration as detailed in the Divar's Operation Manual. The user name and password need to be entered on the Divar’s local user interface (not on the Web Client).
Remote Alert	Remote Alert service is automatically activated when adding a device to Remote Portal. Add subscribers to Remote Alert service to get the e-mail notifications (see below).

3.1.1 Add a customer to Remote Connect Service

To add a Customer to Remote Connect service from Services tab, please perform the following steps as Administrator:

1. Click on the Remote Connect service card > service details page opens > select de device

2. Click the icon > click Add Customer

3. Select the related user > Click Save.

4. Now the Customer can access the device.

Note: Repeat these steps for all devices the customer wants to access.

3.1.2 Add subscribers to Remote Alert service

To add a subscriber to Remote Alert service , please perform the following steps as Administrator:

1. Click on the Remote Alert service card from Services tab > service details page opens > select de device

2. Click the icon > click Add Subscriber

3. Select the related user and the related alert criteria

4. Click Save.

5. Now the subscribers get notifications by e-mail.

3.2 The following services need a license to become activated:

The licenses are valid 1 year after activation and usually belong to one (1) device.

Service	CTN	Features	Comment
Camera Counter Report	CBS-CTRRPT-CAM	Retrieves and stores camera VCA counter values at regular intervals and provides viewing and export via the Remote Portal.	Camera Counter Report includes up to 12 counters (from 1 to 12 cameras). For configuring a Camera Counter Report, please visit the article How can you configure a Counter Report in Remote Portal?
Installed Apps	-	Provides an option for Azena (S&ST) cloud connection and access to the list of installed apps.	The service requires INTEOX camera
VideoView+ for cameras	CBS-MOBILE CBS-MOBILE-3Y CBS-MOBILE-5Y	Use VideoView+ for cameras to view your cameras from remote, to replay and perform forensic search and to receive VCA events via Alarm Management on your mobile device with the Video Security Client / Video Security App.	To benefit from features provided from the Alarm Management back-end (e.g. push alarm notifications) access to Alarm Management is required. *)
Alarm Management	CBS-ALMGT-CAM	Activates the connection to Alarm Management and enables Security Operation Centers (SOC) or end-customers to self-manage alarms in the Event Monitor of Alarm Management.	The service requires access to Alarm Management. *)
Alarm Transmitter	CBS-ALMGT-CAT	Forward camera events with activated Alarm Management Service in Alarm Management to 3rd party Alarm Automation Platforms.	The service requires access to Alarm Management. *)
Alarm Notification	CBS-ALMGT-NOTI1	Use Alarm Notification to receive VCA events via Alarm Management on your mobile device with the Site Monitor App.	The service requires access to Alarm Management. *) EOL announced: Is the Site Monitor App end-of-life (EOL)?
Cloud Storage	CBS-EBR-CAM	Record, store and access video event clips in the Security Cloud.	The service requires access to Alarm Management. *)
Alarm Monitoring	CBS-MON-CMS	Use Alarm Monitoring to connect cameras to services of certified Monitoring Centers in the Partner Network.	The service requires access to Alarm Management. *) This Service is only available for Partner CMS'es
In-Store Analytics	CBS-INSA-COMBOL CBS-INSA-MERCHL CBS-INSA-OPERAL	Provides Retailers with customer traffic intelligence to improve in-store experience & service.	The service requires access to In-Store Analytics application EOL announced.
Intelligent Traffic Solutions	CBS-ITS-CAM	Transportation Analytics provides data services for traffic authorities to improve safety and operational efficiency.	The service requires access to ITS application; currently only for demo and pilot installations

Notes:

*) To get access to Alarm Management and how to configure to Alarm Management, please visit the related articles.

Alarm Monitoring and demo licenses are available through Cloud-based Services Product Manager or Tech Support.

3.2.1 Add licenses into Remote Portal

1. Order the required licenses by Order desk > You will get an e-mail with the related license codes included.

2. Logon Remote Portal as Administrator

3. Navigate to Service Licenses tab

4. Click the icon > click Add licenses

5. Paste the license information of the e-mail into the text box and click Save

6. Confirm the licenses and click OK

7. The new licenses appear in the Licenses tab.

3.2.2 Activate services in Remote Portal

1. Logon Remote Portal as Administrator

2. Navigate to Systems tab

3. Select a newly added camera

4. Under Services select any available service and click Activate Service button

5. Enable with Auto-Renew to automatically use next available license after expiration and click Save.
You can add cloud VMS link to your device. This link can be used to configure ‘cloud based services’ in the specified instance. For example - create and configure alarm notifications.

Note: The services need to be activated for every camera.

(with the exception of Counter Report which includes up to 12 counters, from 1 to 12 cameras).

4. Remote configuration with Configuration Manager

Remote Connect service allows remote configuration of Bosch IP cameras through the cloud with Configuration Manager.

1. In Configuration Manager click the Remote Portal icon

2. Enter your Remote Portal user and password (Administrator or Technician) > click OK

3. The groups and devices appear on the device list

4. The cameras can be configured from remote.

Notes:

The Administrator has access to all groups and devices of the Account.
The Technician needs to be added to restricted devices and groups in Remote Portal, to get these groups and devices displayed in Config Manager.