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Software How-to Articles

Title
How to: VideoView+ License activation
Fix Live black image in Operator Client (BVMS 10.1) by checking the camera port and protocol
BVMS - ANR 2.0 feature, configuration, direct replay and troubleshooting
How to display the Table view option in Configuration Manager?
How to enable or disable or change VRM ports?
How to force VRM to do a full initial discovery?
How to configure the full screen action in BVMS Operator Client when the relay of the Adam is opened or closed?
How to configure privacy overlay in BVMS version >12.0?
How to export the BVMS Operator Client alarm logbook, before accepting and clearing it?
How to activate a MBV-MBase license to extend SMA in Remote Portal?
How to configure (copy-paste) an example scriplet in BVMS Configuration Client?
How to import camera list from csv file source in BVMS 12.1 (mass configuration)?
How to disable the Live and Playback page in VRM monitor version higher than 4.10?
How to connect my Remote Portal account to Video Security Client?
How to create the Configuration Manager table view export?
How to disable Live & Replay page (VRM 4.10)?
'New' Trusted Certificate requirement (CFM 7.60)
How to play exported recording files from VRM eXporter Wizard in BVMS Export Player?
How to verify what recording mode each VSG instance is in and adjust it from 0 to 1?
How to get a camera full screen image in Operator Client when a motion alarm is triggered?
How to configure the VRM Encryption?
How to add ONVIF cameras to Configuration Manager through VSG managed by VRM?
How to upgrade the firmware for multiple cameras (bulk) at the same time in Configuration Manager?
How to collect VSG memory dump in case application crashes?
How to import a group of cameras from Configuration Manager in Project Assistant App?
How to use the Project Assistant 1.2 to remotely commission the FLEXIDOME IP starlight 8000i camera?
How to manage larger projects with multiple contributors by using Project Assistant App?
How to upgrade a license from BVMS to a higher version via Remote Portal?
How to check the Software Maintenance Agreement (SMA) status of BVMS version 11.x or higher via Remote Portal?
How to save, clear, view or filter the Microsoft Event Logging?
How to create CA signed certificates for cameras and distribute CA certificate in large systems?
How-to import Project Assistant project files into Configuration Manager v6.10 & v7.41 or above
How to create a Self Signed Certificate to establish a trusted connection (BVMS MVS)?
How to upgrade BVMS from v.10.1 to v.11.0 on DIVAR IP 7000 AIO GEN3?
How to define a custom tour for Bosch Cameras and call it with AUX command in BVMS Operator Client?
How to edit the number of cameras shown in the BVMS Operator Client cameo to be more than 4?
How to connect the Project Assistant App to a camera via USB-C WLAN Dongle?
How to Import CSV device list into Config Manager
How to change a VRM server connected to a BVMS system?
How to configure a single camera using Project Assistant v1.3 and NDP-3001-WAP?
How to playback the SD card recordings in OC from a camera added as Local Storage in BVMS Lite 10.1?
How to license BVMS viewer version 11.0 and above?
How to replace a faulty device in VRM standalone system (v.3.10 onwards) without losing recording?
How to replace a faulty device in BVMS (version lower than v9.0) without losing recording?
How to change the video stream of a camera in Bosch Video Security Client?
How to activate a BVMS v11 and above Lite demo license?
How to set-up the camera’s MQTT client in Configuration Manager - Bosch ONVIF Profile M?
How to set LUNs on a target to Read Only via Configuration Manager?
How to configure the map-based tracking assistant in BVMS 11.0?
How to set the Global CHAP password for an existing fully operational BVMS 11.x system?
How to connect a Tattile camera to BVMS?
How to get the log files and configuration file of Intelligent Insights?
How to add Intelligent Insights widgets to BVMS?
How to upgrade BVMS to v10.1.1, v10.0.2, v11.0, v11.1.1, v12.0 or 12.1 (BVMS - Upgrade and Migration guides)?
How to configure the Windows Firewall and adjust program rule after BVMS upgrade?
How to assign LDAP groups to BVMS user groups?
How to export VRM recordings of cameras & convert them to mp4-file (VRM eXport Wizard 2.0)?
How to configure BVMS to connect to an LDAP and use it as a base for user authentication?
How to configure Microsoft Windows Server as iSCSI target for Bosch video surveillance environment?
How to change the TCP port used by the VRM Monitor?
How to use BVMS - Project checklist?
How to upgrade BVMS 10.1 to BVMS 11.0?
How to activate a new license for BVMS v11.0 or above?
How to disable UPnP of Bosch IP cameras & multicast scan from Configuration Manager?
How to activate a demo license for the Bosch Intelligent Insights App?
How to add an ONVIF camera to BVMS through VSG?
How to create Bosch MVS (mobile video service) memory dump?
How to license Video Recording Manager (VRM ) within Genetec Security Center system?
How to fix 'Clear' button to erase the Alarm task script from Configuration Manager?
How to collect VRM logs with VRM (v3.82, v3.83, v4.00 or v04.20)?
How to access the direct link to cloud recording web interface from Video Security App (VSC)?
How to create a new Stream profile with own parameters in BVMS?
How to acces VRM monitor from BVMS Configuration Client?
How to switch the viewing mode of panoramic camera in Operator Client?
How to setup the threshold actions in Intelligent Insights?
How to export VRM recordings of cameras & convert them to mp4-file (VRM eXport Wizard 2.10)?
How to set Configuration Manager to accept all certificates & allow all (non) encrypted connections?
Upgrade the Operator Client Workstation in BVMS from v9, v10.1, v11.1.1, v12.2 to v12.3
Upgrade from BVMS v8, or v9, or v10.1 or v11.1.1 to BVMS v12.0.1 on DIVAR IP 7000 2U R2 (DIP-71xx)
Upgrade from BVMS v10.1, v11.0, v11.1.1, v12.1 or v12.2 to BVMS v12.3 on DIVAR IP 7000 AIO GEN 3 (DIP-73xx)
Upgrade from BVMS v11.1.1, v12.1 or v12.2 to v12.3 on DIVAR IP all-in-one 4000 (DIP-44xx) & 6000 (DIP-64xx)
How to export mp4 to a local directory (Windows) from Video Security Client (Remote Portal account)?
How to add camera in VRM and display images in Operator Client (BVMS 10 and above)?
How to connect a Intuikey KBD to a Decoder in BVMS?
How to replace Cameras in BVMS?

Software FAQ Articles

Title
What is the Glutton MODE in VRM, what are the causes and how does it work?
What is the recommendation regarding the Windows update cycle for operating systems used with BVMS?
Is the Bosch Site Monitor App end-of-life (EOL)?
What is the difference between ‘Yes, and log off’ and ‘Yes’ when closing Operator Client BVMS 12.2?
Are there different ways to remotely connect to cameras (Live or Playback) using the Video Security Client or App?
Can I add & sync my Dropbox account and share projects from it through Project Assistant app?
Does the log4j pose a risk when Microsoft SQL server is installed with BVMS installation package?
What's New in Video Security 3.6 for Windows, Android and iOS?
What to do when ‘Authentication failed’ message appears in VSC 3.7.0.817 for CPP4 cameras?
How is the example script to set Operator Client in full screen mode & favorites loaded on startup?
Is it possible to configure Operator Client to start with Windows startup of the Workstation?
What to do if there is timeline in playback, but cameo is black in Operator Client for AXIS camera?
Where can I find the Windows version that can be used for BVMS?
Why cameras in different networks & connected to Remote Portal are ‘not reachable’ in Video Security Client?
What is the difference between individual & common search: Multi-camera Forensic Search (BVMS>=12.1)?
Why does the Configuration Manager show ‘Unsupported camera model’ (auto-calibrate: IVA Pro traffic)?
What ports does Configuration Manager use for devices searching?
What should you check when the Sever State is Disconnected in Logical Tree from BVMS Op Client?
Why ‘is not possible to upgrade the software of this System Info file to a newer version’ in BVMS?
What does mean the arrows in circle at the central logical tree in the BVMS Operator Client list?
What to do when ‘Maximum script size exceeded’ message occurs in Config Manager (IVA line crossing)?
What could be the cause of black image in Operator Client when clicking on the Instant Playback?
What to do to exclude certain Events and Alarms from being written in the BVMS logbook?
Can I export the camera’s recording to Dropbox from Video Security Client or Video Security App?
What to do when facing installation error during the installation of Bosch Intelligent Insights?
What's New in Video Security 3.5 for Windows, Android and iOS?
Which Cameras or Encoders can perform Dual Recording?
Why is the error code 210188 showing up during the BVMS license activation process?
What's new in VRM eXport Wizard 2.20?
How can I find the Intelligent Insights version installed on my unit?
What could be the cause of VSC App being stuck on ‘seeking’ when trying to playback older video?
[FAQ] Example BVMS SDK scriplet to receive and react on server events
Can I see and configure in BVMS: two monitors connected with VIDEOJET decoder 7000?
Why can't I find the digital monitor wall after upgrading the system to BVMS version 11.1?
Can I install Intelligent Insights into DIVAR IP all-in-one 5000?
Why the Live view shows ‘Authentication failed’ in Video Security App?
What does the User Name column indicate in the BVMS Operator Client LogBook?
FAQ VS: Project Assistant 2.3.0 - What's new in version 2.3.0?
Can I receive Configuration Manager or BVMS Software version Release Notifications?
Can I display more than 1 camera on a single Monitor of Decoder VJD-7513 in BVMS 11.0 when an alarm is triggered?
Is Windows 11 Pro supported as OS for BVMS 11.1.1 Operator Client?
What is GUID and what is its role for VRM configuration and recording (replacing defective camera)?
Can BVMS Op. Client receive live video from Bosch cameras using fixed and pre-configured TCP ports?
What is the difference between ‘Operator Logon or off’ & ‘Operator Client Logon or off’ events in BVMS?
What does mean the sand clock (hourglass) symbol showed in the Operator Client Logical tree?
What iSCSI extension value must be considered if multiple VSG instances are installed on the same HW?
Why the Configuration Client shows red cross for MVS when connecting with iOS device?
What's new in Video Security Client 3.1?
What is VRM eXport Wizard and how to use it?
What settings should I perform after having installed BIS and BVMS on the different computers?
What's new in Video Security Client 3.2?
What is the exact functionality of the BVMS system (Architects and Engineering specification)?
How can I migrate the full configuration of a BVMS system from one server to another?
Are there technical measures for data protection in the context of BVMS Person Identification?
How can I combine an ISS SecureOS Auto system (providing ANPR functionality) with a BVMS system?
Can I use hash tag # as special character in BVMS or camera’s password?
What to do if BVMS Operator Client cameo is white and the camera can’t be displayed (device failed)?
Why is the BVMS SMA validity expired in License Manager, but SMA is valid in Remote Portal?
What's New in Video Security 3.3 for Windows, Android and iOS?
What is the difference between unmanaged sites and subsystems (BVMS)?
What to do if buttons are not visible in Bosch Intelligent Insights?
Which is the best practice for a planned shutting down and powering up a BVMS system?
Can I receive or retrieve more than 4 live video streams with BOSCH VSC on my Windows PC?
Why is Bosch IP camera showing red padlock after connecting to Remote Portal from Config Manager?
How can I protect my security system (IT security perspective: BVMS - Securing the Security System)?
How does the BVMS - Operator collaboration with Slack work?
What are the restrictions of VRM Configuration utility pre-installed on DLA?
Is there a BVMS script that stores cameras images without opening every camera manually?
What to do when ‘Authentication failed’ message occurs when accessing VSG in BVMS v11.0?
How can I create a multi-camera project [Project Assistant App]?
Does BVMS meet the requirements specified in IEC62676-1?
Where can I find my stored recordings in BVC?
Why can I select only Stream 1 for ONVIF camera in live view in Op. Client (Multi-stream via VSG)?
Why are VCA tasks not available during playback in Configuration Manager v.7.71?
Can I configure a bridged NIC on the server for ONVIF cameras integrated in BVMS through VSG?
How can I get the same layout in BVMS Operator Client Favorites Tree on all workstations?
Is it possible to transfer the BVMS licenses from v.8.0 of DIP 7000 R1 to DIP 7000 R2 for v.9.0?
Is it possible to change default email SMTP Port on BVMS when I am using SSL or TLS?
Can any user view the restricted video in BVMS Operator Client?
What to be considered when changing the IP Address of the VSG?
VRM Monitor webpage shows ‘Your connection is not private’ (NET::ERR_CERT_AUTHORITY_INVALID). Why?
What's New in Video Security 3.7 for Windows, Android and iOS?
Where can I find the required System Info File while activating the BVMS license via Remote Portal?
Can I create an Intelligent Insights report containing hourly data for every day?
What is BVMS Operator Client and how to work with cameras in live view?
Is it possible to add and see a BVMS 11 system running on a DIP in MVS webpage as unmanaged site?
What is ANR 2.0 and what are its functionalities in typical storage failure situations?
How are the recordings displayed in Op Client when using ANR with 'alarm only' recording set?
FAQ VS: Project Assistant 1.2.2 - What's new?
How is the best way of transition from the Project Assistant to (B)VMS?
What are the benefits of Bosch Project Assistant?
FAQ VS: Project Assistant 1.4.0 - What's new in version 1.4.0?
What is virtualization? - A concept explained
Can I create a list of AUX commands that work simultaneously for multiple cameras in BVMS?
[FAQ] BVMS - Decoding performance
Bosch Building Technologies Software Service and Support definitions
BVMS 11.0 - Licensing overview
FAQ: Embedded Login Firewall of Bosch IP cameras explained
What is the difference when importing .csv files from tools menu or table view from Config Manager?
Is the BVMS software installation file reliable and secure (Safe software delivery)?
How can I find the source of an unauthorized login into BVMS?
Which is the list with restricted symbols when using BVMS OPC Server?
What to do when displaying live video in VSC App the thumbnail view is loading slow?
Is DIVAR IP 6000 R1 compatible with VRM v.3.83.0021 (64-bit) and BVMS Viewer 10.1?
What can be done when 3rd party camera is flashing between image and Bosch logo in Operator Client?
Why I cannot add my decoder to Configuration Client – BVMS Viewer v11.0?
Is it possible to AutoStart the Operator Client without any user action using Windows Credentials?
Is it possible to integrate 2N Helios IP intercom to BVMS?
How can be configured BVMS to function in a GDPR compliant organization?
How does BVMS 10.0.1 (or newer) configure the firewall during the installation of the system?
How the storage capacity calculation is done in BVMS Configuration Client and VRM Monitor?
Can I move the BVMS Logbook database to a separate Microsoft SQL Server?
Where can you configure NTP server for cameras or encoders in BVMS version higher than 11.0?
Where can I find the Port mapping table of BVMS version 11.0 and below?
Is it possible to disable the time synchronization function of BVMS?
What does mean the clock symbol showed in the Operator Client Logical tree?
Which are the different design options available when designing a BVMS system (BVMS - Blueprints)?
What does the BVMS - installation package contain?
What is the SDK functionality in Bosch Video Management System and how to create a scriptlet?
Which are the keyboard shortcuts that can be used by operators when operating the BVMS system?
Can BVMS Operator Client be automatically authenticated using parameterized start-up?
Which Bosch encoders and decoders are compatible with BVMS?
Why I cannot login to VRM Monitor?
How does the 'zoom threshold' function work for Bosch cameras in Configuration Manager?
Which is the VSG preparation to support ONVIF Profile T in BVMS v10.0 and higher?
Which .NET Framework version is required for Configuration Manager v7.30?
What the 'Storage state failure' alarm message means in Operator Client?
Where can you find the 'VSG debug logging' option in Configuration Client to enable or disable it?
Is Microsoft Windows 10 Enterprise LTC compatible with Bosch Intelligent Insights?
What are the default ports used with Intelligent Insights?
Are there any restrictions on using Intelligent Insights widgets in BVMS Op Client on a DIP AIO?
Is there a search limit of results in BVMS Operator Client Logbook for collecting license plate data?
Is it possible to transmit audio to device’s location through Video Security Client (App)?
What's New in Video Security 3.4 for Windows, Android and iOS?
Which are the components that establish a connection between BVMS& 3rd party management system?
BVMS - license upgrade to BVMS 11.0
What's new about Cameras Keenfinity Root CA - Certificate Authority?
How does Bosch Configuration Manager handle controlled folder access and data security?
How do the Manual and Alarm Recording Modes work in the BVMS SDK?
What is the possible impact on BVMS of the disabled Bosch camera port 1756 RCP?
What to do if the VRM cannot be reached from BVMS Configuration Client?
Can I switch between H.265 and H.264 on a CPP14 camera using BVMS Configuration Client?
VideoView+: User Verification & Keenfinity \| Access to Remote Portal and Alarm Management in Video Security Client/ App
How can I proceed if a CPP 14 camera cannot be added to BVMS 11.0: device authentication fails (indicated by a red X icon)?
Where are the Transcoder Log settings and how to enable them for log collection?
Is Intelligent Insights End of Life and End of Support?
What's new in Video Security Client 3.8 for Windows, Android and iOS?
What does contain the installation package of BVMS (Deployment guide)?
What to do if 'Server is not online' and BVMS Operator Client is opening in a loop and never stops?
What are the limitations of Privacy overlay in BVMS 12 (Pano cameras, h.263 & MPEG, decoder, VSC)?
Can I export the mp4 video file to my phone from Video Security App?
Why are all my cameras not visible in the folder from Video Security App, even though they appear in the folder in BVMS Operator Client?
BVMS - System design guide
Is Virtualized iSCSI supported in Bosch Video Surveillance Environments?
What are the symptoms in BVMS Operator Client if Time synchronization is wrongly set?
It is possible to view the Counter Report in BVMS Operator Client?
How can I configure an alarm communication between BVMS and Gmail e-mail address?
What information is required for password reset of BVMS — Bosch Video Management System?
Where to find the Authorization Letter for Password reset of Bosch Video Products and Software?
Does the Video Security App have an embedded feature to keep the screen active on mobile devices or tablets?
What to do if BVMS Operator Client event list shows ‘VRM ‘192.xxx.xxx.xxx’: Configuration failed (creation of configuration failed)’?
What ports must be open within a LAN for all BVMS 11.1.1 components?
Which version of SQL server is compatible with BVMS v10.0?
Can I upgrade one BVMS System to version 12.0.1 while keeping the other at 11.1.1 as unmanaged site?
What to do if the System Fingerprint changes after a BVMS upgrade?
Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and higher than v11?
What to do when ‘error code=1’ appears during BVMS 11 or 12.0.1 licensing process?

Software Troubleshooting Articles

Title
Troubleshooting 3rd party OPC client (Softing Client used for this article) to BVMS system connection
Assurance Report (Remote Portal): Upload a valid system info file or enter a valid System fingerprint
Troubleshooting steps when ‘Videoprovider not available’ message occurs on MVS when trying to Log on
Check the basics for BVMS Operator Client live issues
BVMS Operator Client: yellow lines don’t appear on timeline when motion is detected
BVMS Operator Client: pop-up message ‘Server alarm queue capacity reached’
PTZ locking message in BVMS 11.1.1: User currently owns the PTZ control for this camera
Configuration Manager – Camera Trainer: Black image & ‘learned’ samples images don't match
The date and time indication inside the Image Panes are not visible in BVMS Operator Client
BVMS 10.1 Configuration Client: Add scriptlet Button is not functional and does not become active
License expansions missing after upgrade to BVMS 11 in Remote Portal
Cameras in VSG show ‘No more blocks available’
BVMS v11.0 License Manager: link to Remote Portal is redirecting to the 404 Not Found page
Software-defined video surveillance storage
BVMS Lite 10.0 16, 32, and 64 base licenses not available
Operator Client: number of Image pane rows in the Favorites exceeds the max. set by system parameter
Installation error code 5100 when installing VRM 3.71.0031 or VRM 3.81.0048 and higher
BVMS Operator Client shows an error message when opening an Intelligent Insights Widget
BRS NetLimiter may become not registered
BVMS - Person Identification Camera Placement Guide
Microsoft Security Update MS17-010 on Bosch Recording Station Appliance
Fix ‘You do not have a Base product for the uploaded system info file in this Software Order’
Troubleshooting Project Assistant: MAC address not found or corrupt when scanning QR code
BVMS - Network design guide
Fix playback issue in BVMS - Operator Client: timeline is present, but the recordings are black
Fix green Image panes in BVMS
Avoid timeouts in jump to previous or jump to next functionality for recordings in Bosch VMS
BVMS - Policy based recording
Minimum System Requirements: VRM & HW Operating System of DIVAR IP & BVMS
BVMS 10.1 & DNR2000/3000 – Script: Relay function of DNR switch from Manual to Auto mode
VRM “random recording gaps” outside the protected minimum retention time period
BVMS Installer - Windows Pending Restart message is displayed
VRM Monitor page shows an error & Playback Cameo is always Black
SNMP services are not installed on Windows 10 'October 2018' update by using the BVMS 9.0 installer
Black image in Operator Client & Stream 1 or 2 not available (only Transcoding option available)
'The connection is not secure. Secure connection failed' message occurs in Configuration Manager
No recording for cameras added to VRM (DIP 7000AIO): ‘Unexpected error’ in BVMS Config Client
The base or expansion licenses are not displayed in BVMS on a DIVAR IP unit
Bosch IP cameras FW 7.87 cannot be added (scan) to BVMS 12.0: ‘Could not add the following devices’
BVMS - compatibility with security enhanced camera firmware versions (FW 7.87, 8.90, 9.00 or later)
‘The iSCSI system cannot be accessed’ message appears in Configuration Client after adding iSCSI units
Troubleshooting for recording and connectivity issues in BVMS - Best Practice Configuration Checklist
MOV or MP4 export in BVMS leading to output file split
Fix BVMS11.0 Alarm pane turn black
Delete Recording Blocks in Secondary VRM with Extended Retention Time on standalone VRM
Troubleshooting Instant Playback Issues with ANR on BVMS 12.0.1
Wrong results when scanning for VSG from Configuration Client
DIVAR IP 7000 AIO: Software Center cannot upgrade BVMS 10.1 to 11 (wrong path letter)
Recordings are not removed in secondary VRM as set in the retention time