Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer?

Question

Answer

Yes. Prior to receiving any type of support, the customers must have a valid SMA (Software Maintenance Agreement) for BVMS Lite or Viewer.

Please check in the Ordering information section from BVMS Lite or Viewer v10.1 & version higher than v11 datasheet where it is mentioned that SMA could be purchased based on the order number via Order Desk.

BVMS Lite	BVMS Viewer
BVMS Lite 10.1 BVMS Lite 11.0 BVMS Lite 12.0 BVMS Lite 12.0.1 BVMS Lite 12.1 BVMS Lite 12.2 BVMS Lite 12.3 BVMS Lite 13.0	BVMS Viewer 10.1 BVMS Viewer 11.0 BVMS Viewer 12.0 BVMS Viewer 12.0.1 BVMS Viewer 12.1 BVMS Viewer 12.2 BVMS Viewer 12.3 BVMS Viewer 13.0

Additionally, please check this table where you can see that the support is not provided if BVMS Lite or Viewer doesn’t have SMA. Also, the 90 days Grace period does not apply for the BVMS Lite or Viewer.

Nice to know:

*Central Technical Support can help customers to check the BVMS SMA validity. The customers should provide them with the System Fingerprint code from the License Manager
or check this article by yourself: