Note
In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
Related Products:
BVMS, Configuration Client
General Information
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SMA validity
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BVMS stand alone or appliance
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Detailed problem description
Logging Information
Needed information and logs:
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Steps to reproduce
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Login credentials
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Configuration Collection logs
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Dump file of the crash