Logs are important for troubleshooting and Central Technical Support team can ask for them to investigate certain problems.
The steps below can be used for the following models:
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DIVAR AN 3000/5000 ,
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DIVAR Hybrid 3000/5000,
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DIVAR Network 2000/3000/5000
You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ).
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Method 1 : from Local User Interface
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Method 2 : remote, using a browser
Step-by-step guide
Method 1: via Local User Interface using an USB memory stick:
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Plug USB stick on the front panel of the unit
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Log in using the administrator account
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Right click on the Main Menu > select Export ( or Backup – for AN models)
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Select the USB drive
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Press Shift button on the front panel and then let go
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Press Arrow Up button on the front panel and then let go
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One pop-up message will be displayed to save the service log. Save the service logs on the USB stick.
Method 2: You can also collect the service logs remotely, using Microsoft Edge browser.
(information) How can I access my DIVAR Network or Hybrid web GUI given that Internet Explorer has been retired?
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Start your browser and make sure that you can reach the recorder by entering the unit <IP-address> as URL.
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In address bar enter: http://<ip-adress>/cgi-bin/loadSvrfile/ServiceLog.zip
Important: Link is case sensitive!
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A dialog will popup “The server <ip-address> at Device_CGI requires a username and password”.
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Enter the recorder credentials for the administrator account
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If the link and credentials are correct you should get a dialog box that will notify you the logs are downloaded and by clicking the "Open file" you will be redirected to the ServiceLog file location.
