Prerequisites:
1 - Camera should be recording Metadata in Genetec. That could be verified via Config Tool -> Archiver ->Video Unit for Metadata Recording -> Camera under that unit -> Recording Tab -> Expand additional settings and confirm Record Metadata.
2 - The Camera should have the correct IVA Pro Package for Attribute Search to function.
Step-by-step guide
-
First , go to Config Tool -> System -> Roles -> Plugins.
-
Remove any Bosch Plugin from this interface by simply deleting them.
-
Remove the Bosch Plugin Suite from Add / Remove programs of Windows.
-
Delete any Remaining Folders under C:\Program files\Bosch\Genetec\ and C:\Program files(x86)\Bosch\Genetec\
-
Delete any Bosch Plugin Files under C:\Program Data\Genetec Security Center\Plugins
-
Make sure that Forensic Search Service In Windows Services is also removed.
-
Reboot that computer.
-
Re-install Plugin using Administrative Rights
-
After installation, repeat the 1st step and This time add Plugin Roles for BoschForensicSearch and BoschCameraCommunications.
-
Make sure that Forensic Search Service is listed and Running in Windows Services.