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AUTODOME & MIC cameras – Privacy mask moves when zooming IN & OUT

Possible causes and solution(s)

Solution

Note: This experienced behavior is not caused by a wrong usage or defect, but result of a not optimal factory calibration.
Note: Before start, it might be handy to activate "crosshairs", not all camera models have this. For example you can activate this on a MIC9000i (see below), but not on a AUTODOME IP starlight 5000i IR

image2021-12-1_13-14-31.png

In the attached example video we used:

  • AUTODOME IP starlight 5000i IR

  • FW 7.81.0060

First step is to calibrate the camera:

  1. Reboot the camera first

  2. Zoom in to a good recognizable place

  3. Issue AUX ON 804 > move gray dot to a calibration target (at least 3m from cam)

  4. Issue AUX ON 804 again > cam zooms out to 1x, if dot has moved use PTZ to move it back to the calibration target (you may want to use full and big screen)

  5. Issue AUX OFF 804 > calibration finished

In the following video you can see an example of camera’s calibration:

Next step is to properly draw the mask(s):

  1. First zoom in as close as possible on the target that you intend to cover

  2. Now enable the mask of choose, a rectangle box appears, shape this according the target

  3. Always draw the mask bit larger than the object you like to mask

  4. Choose 1 larger mask, above multiple tiny ones, in case this is possible

  5. Enable "mask enlargement"

In the following video you can see how to draw the mask: