What to do when the MIC IP starlight 7100i cameras pan but do not tilt?

Question

Answer

Step 1

The MIC cameras do not have a PAN home, but there is a TILT calibration. This calibration is required since there are tolerances that could cause variations in the TILT range.

The camera will Tilt down and then back to Horizon when it is completed with the calibration.

⚠️ Please enable the Azimuth/ Elevation before running the self test as explained below and, if possible, capture/ export video so that the Tilt values are visible. This action is helpful for additional troubleshooting steps, in case the tilt issue persists.

Step 2

Go in the Web interface > Configuration --> Service --> Diagnostics > Click on the "Start self-test" button:

Upgrade the cameras to the latest available firmware. The CPP7.3 latest Firmware can be downloaded from Download Area (select Firmware tab > select Cameras and Encoders from the drop-down menu > select CPP7.3 from the drop-down menu and hit the “Select" button)

Kindly make sure to perform a factory default on the camera after upgrading it to ensure all firmware changes take effect.

It might happen that camera to re-connected after several minutes and not displaying video or loading the configuration page. That’s why a factory default is recommended after upgrading the Firmware. Also, after this action, the tilt movement will work as expected.

💡Nice to know: A tilt angle of 0° means that the camera is mounted parallel to the ground; a tilt angle of 90° means that the camera is mounted top-down in a birds eye view perspective.