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How to Collect Support Data of DIP 6000 R2 or 7000 R2 with SuperDoctor 5 (SD5)?

🕒 This procedure takes in average ~ 2 min to complete

Supermicro SuperDoctorÂŽ 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators.

The software cand be downloaded from the link below:

System Requirements

Hardware:

  • Supermicro servers

  • 200 MB free disk space

  • 64 MB available RAM

  • An Ethernet network interface card

Operating Systems:

  • Red Hat Enterprise Linux Server 5.x (64-bit), 6.x (64-bit), 7.x (64-bit)

  • SUSE Linux Enterprise 11.x (64-bit), 12.x (64-bit)

  • Windows Server 2008 R2 64-bit

  • Windows Server 2012 R2 64-bit

  • Windows Server 2016 64-bit

  • Windows Server 2019 64-bit


Please follow the steps below and learn how you can collect the Support Data of DIP 6000 R2/ 7000 R2 with SuperDoctor 5 (SD5) software.

Step-by-step guide

1.Login to Super Doctor

Start SuperDoctor from Desktop

image2021-2-17_10-47-58.png

If it does not open the Login window, please click on this button and wait

image2021-2-17_10-48-18.png

Login into the Webpage with (default) User ADMIN and password ADMIN

image2021-2-17_10-48-59.png

2. Check the status of (defect) Hardware

In SuperDoctor Check the Status from the Hardware you want/need to check, for example PSU and make a screenshot for Bosch Technical Support

image2021-2-17_10-50-31.png

3. Please note that the SSD Raid is NOT recognized from SuperDoctor and therefore is always faulty.

For SSD check, there is the Intel Rapid Storage Tool

image2021-2-17_10-51-21.png

4. Generate the following logs from the “Report” tab:
a. System Information
b. Event Log

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