Breadcrumbs

Cannot open the configuration file due to the ‘Unauthorized’ error (Config. Manager & Remote Portal)

Possible causes and solution(s)

A normal connection to RP using CM required user/email and password of your RP account.

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Symptoms

Once you enable SingleKey ID  you will no longer be able to connect to Remote portal using the password. You will get this error:

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Solution

What you need to do is to follow the steps below:

1 . Login to your Remote Portal account 

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  1. Once logged in to your account, go to User settings

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  1. Find the Technical Password tab and generate a password,

It will generate a password for you to copy and use it to log in to Remote Portal via Configuration Manager.

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NOTE: This is valid in case you wish to do camera IVA licensing online and offline scenario.

info Currently, this is a workaround, not a permanent solution, but it serves the purpose. 


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