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How can I reset the Remote Portal password when using Single Sign-On (SSO)?

Question

How can I reset the Remote Portal password when using Single Sign-On (SSO)?

Answer

If you have forgotten your password and use Single Sign-On (SSO) to access your Remote Portal account, please follow the steps below to reset your password:

  1. Go to the Remote Portal login page

  2. In the bottom-right corner, click Login with Single Sign-On

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  1. Add your email address and click Next

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  1. Click Forgot your password?

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  1. Add your email address again and click Send verification code

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  1. Check your email inbox for the verification code. It should arrive within a few seconds.

  2. Add the verification code and click Verify code

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  1. You can now update your email address if needed. Otherwise, click Continue.

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  1. Add your new password in both fields and click Continue

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  1. Once completed, the Remote Portal home page will open and you will be automatically signed in.