How can I update camera’s firmware through the web interface?

Question

Answer

To update the camera firmware successfully, please follow the steps below:

First, download the correct firmware version for your camera model and CPP.

The firmware can be downloaded from the Download Store.

Note: If you need a firmware version that is not public available on the Download Store, please contact the Technical Support team.

For more information about the firmware policy, please refer to IQSIGHT Video support - Firmware and Software requests

Access the camera through a web browser and log in
Go to Configuration → Service → Maintenance → Firmware
To upload the firmware, click Browse and select the firmware file you downloaded

Then click Upload
Once the upload reaches 100%, the camera will reboot automatically.

During the update process, it is important to:
- not close the browser
- not disconnect the camera from power

Interrupting the update can corrupt the camera firmware.

The firmware update usually takes between 3 and 15 minutes, depending on the camera model.

Nice to know:

⚠️ Please be aware that, depending on the camera model and its firmware version, it may be necessary to upload the firmware multiple times. For more information, please refer to the following article:

How to upgrade the Autodome IP 5000 IR (CPP4) camera firmware from 6.32 to the latest available?