How does Video Security Client communicate with Remote Portal?

Question

What domains (URLs) and ports must be whitelisted for Video Security Client to access the Remote Portal?

Relevant for Window, iOS and Android

Answer

VSC communicates with RP via api.remote.boschsecurity.com:443 (Remote Portal endpoint).

• VSC retrieves groups and devices from there.

• When a user logs into a site, VSC requests connections to all cameras there. It requests local access info (peer-to-peer) and relay connection info (video relay).

• It tries local access first; if unavailable, it uses the video relay.

  • It is possible to disable the Preferred Local access under Settings.

• RP provides the video relay URLs within the relay connection info.

  • See Cloud KB for the list of Video Relay URLs & ports used Network Settings for Cloud Services

• For map data and redirects to our Knowledge-Base, use domain videoapps.cbs.boschsecurity.com

• For Single Sign-On, VSC uses Keenfinity UserHub at account.keenfinity.tech

Additional information: Troubleshooting Camera Connectivity & Remote Portal