Why does the AUTODOME IP starlight 5100i complete startup movement but not allow PTZ control afterward when powered by a PoE++ injector?
Question
Why does the AUTODOME IP starlight 5100i complete startup movement but not allow PTZ control afterward when powered by a PoE++ injector?
Answer
If the camera completes its startup sequence but PTZ control remains unavailable afterward, the cause may be the power source rather than the camera itself. Therefore, first verify that the power source complies with the camera’s specifications in the datasheet.
⚠️ The AUTODOME IP starlight 5100i requires a PoE++ IEEE 802.3bt Type 3 compliant power source to support full PTZ functionality over PoE. Some third-party injectors may provide sufficient wattage but may not fully support the required power negotiation standard needed for full PTZ functionality.
In cases where PTZ works correctly after connecting the camera to a compatible PoE++ switch, this confirms the camera is operating normally and the original injector is not fully compatible.
To avoid this issue, verify that the power device specifically supports IEEE 802.3bt Type 3, or use one of the recommended power accessories listed in the camera documentation.
If the power source has been verified as compliant with the camera’s specifications and the PTZ issue persists, you can contact the Central Technical Support Team for further assistance.
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