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VRM offline in BVMS 12.3 after license activation

Possible causes and solution(s)

Symptoms

After activating the license, the VRM went offline. The following behaviors can be observed:

  • In Configuration Manager: VRM shows the message “Device configuration not supported”.

image-20250818-122100.png

  • In Configuration Client: a red cross appears on the VRM icon

image-20250818-122317.png

  • In Configuration Client: VRM is not reachable

image-20250818-122521.png

  • VRM service is running

image-20250818-122641.png

Solution

To resolve this issue, install the cumulative patch BVMS1230171_Patch_Cum7.zip .

Once the patch has been applied successfully, the VRM should function normally.

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