What could be the cause of ‘Unknown Error’ when trying to register DIVAR IP AIO to Remote Portal?

Question

Answer

Be aware that, DIVAR IP System Manager 2.5.0 is the minimum version for all the DIVAR IP all-in-one family systems to connect to Remote Portal after 2025-05-27. The background is an upgrade of Certification Authority used to connect to Remote Portal.
Users need to have the administrator role in their Remote Portal account(s) to connect a DIVAR IP system.

Please check the page 6 of the System Manager release notes.

Therefore, please use the latest version of DIVAR IP System Manager. The latest version supersedes the previous ones and is the only supported version.

We would recommend follow the below step-by-step KB article that may help you solve the reported issue:
How-to: DIVAR IP cloud and service infrastructure upgrade

Take into consideration to use the latest System Manager for your unit, available on the Download Store page.