What to do if an unexpected error occurs in BVMS 12.2 Operator Client?
Question
What to do if an unexpected error occurs in BVMS 12.2 Operator Client?
Answer
If the Operator Client crashes and the following error message appears, apply the BVMS 12.2 Cumulative Patch 10 to resolve the issue.
According to the ‘ReadMe’ file, this patch contains a fix that prevents the Operator Client from crashing. This patch fixes “Issue 464745 caused the Operator Client to crash.”
Error message:
“Operator Client currently restarting...
An unexpected error occurred, collecting information...
A dump fie was configured but has not been created after 60 seconds!
(maybe a further dump is being generated with another tool as the standard one)”
However, if the issue persists after applying the patch, please contact the Keenfinity Technical Support team and provide them with the below information about the workstation where the issue occurs.
⚠️ Be aware that prior to receiving support for BVMS, you must have a valid SMA (see details here).
System specifications: CPU, RAM
Windows OS version, including build number
BVMS version and System Fingerprint
Windows Event Logs from:
Start > type „event viewer” > open the Windows Logs section > Save all „Application” events by right click
Please mention the date, time (hour, minutes, seconds) when the issue is reproduced.
Access to download and hotfixes:
Due to the ”Software Service and Support Policy”, those Patches which are in “limited support” or “end of life” are no longer available in the Product Catalog and Download Store.
**Limited support software versions and related existing hotfixes are only available on request via our after sales organization (ASA): KEENFINITY Video support - Firmware and Software requests