Question
What to do if the software order ID cannot be claimed?
Answer
When trying to claim a new software order ID in Remote Portal, you may receive the error message: “Insert a valid Software Order ID”.
Even if the software order ID is valid, the error may be caused by the following typing mistakes:
-
ensure there are no spaces before or after the software order ID
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use only lowercase letters for the software order ID, as the uppercase letters are not recognized
Make sure to correct these and try again.
